The Emeralds at Faribault LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (21 vs median 6.5)
- High staff turnover (71%)
- High RN turnover (67%)
Bottom 25% in MN · Below recommended RN staffing · Very high staff turnover · Worst in MONARCH HEALTHCARE MANAGEMENT chain · No penalties on record
What this means for your family
While the facility has a history of providing effective physical therapy, the recent and consistent reports of neglect, hygiene failures, and delayed responses to call lights are significant red flags. If you are considering this facility, we strongly recommend conducting unannounced visits during weekends or evenings to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
24 reviews on Google“The Emeralds at Faribault faces severe criticism regarding neglect, understaffing, and poor hygiene standards. While some former rehab patients report positive experiences with therapy staff, multiple families describe distressing situations involving soiled linens, delayed call light responses, and medication management errors.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some staff members are described as respectful and caring
- Occasional positive outcomes for short-term rehab patients
Concerns
- Chronic understaffing leading to neglect (mentioned by 7 reviewers)
- Delayed response to call lights (mentioned by 4 reviewers)
- Poor hygiene and failure to assist with basic needs (soiled diapers, bathing) (mentioned by 4 reviewers)
- Medication management and sedation errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times to call lights, what specific protocols are currently in place to ensure residents receive timely assistance?
- 2I noticed that the facility has faced challenges with staffing levels; what is your current strategy for maintaining consistent, high-quality care for residents throughout all shifts?
- 3Could you walk me through your medication management process and the safety checks you have implemented to ensure accuracy for residents?
- 4How do you ensure that personal hygiene and daily living needs are consistently met, especially during peak hours or busy times of the day?
- 5I see that you actively engage with online feedback; how do you use that input from families to make tangible improvements to the daily experience here?
- 6What does a typical day look like for a resident in terms of social engagement and activities, and how do you tailor these to individual needs?
Personalized based on this facility's data
Key Review Excerpts
“My mother laid in her soiled depends for lengths of time before she was cleaned up. She was dehydrating and I asked for the glass for her to have water on a Thursday because hers had disappeared.”
“She was so heavily sedated she could barely move, couldn’t speak, and had to use hand gestures to communicate. I later learned they had her on sedation medication that was supposed to be given only as needed.”
“The staff mean well, but they are so understaffed -- especially with nurses. Wounds are not being checked for days. My mother-in-law is in the same clothes she arrived in three days ago even though we provided plenty of clothing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Emeralds at Faribault has concerning patterns of deficiencies involving protection from abuse and neglect, with families filing multiple complaints triggering investigations. Recurring issues include resident care quality, medication management, and infection control across the three-year period. While the facility reports correcting all violations, the repeated nature of problems—particularly abuse prevention deficiencies appearing in 2024 and 2025—suggests ongoing challenges requiring careful evaluation during any visit.
Mar 11, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 9, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 1, 2025Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
May 1, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 12, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 22, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Ownership & Operations
Who Operates This Facility
The Emeralds at Faribault LLC
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 33 of 45 (Worst)
Ownership & Management
Owners
Jca Holdings LLC
Owner · Organization
Nij LLC
Owner · Organization
Spartan Healthcare LLC
Owner · Organization
Wbs Holdings LLC
Owner · Organization
Yazoma Holdings, LLC
Owner · Organization
Halpert, Marc
Owner (parent company)
Jaffa, Noam
Owner (parent company)
Legum, Joshua
Owner (parent company)
Stern, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
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