The Elms Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 3.0)
- High staff turnover (58%)
- High RN turnover (88%)
Bottom 25% in NH · Below recommended RN staffing · Worst in 603 HEALTHCARE chain · $9,770 in fines
What this means for your family
The Elms Center has a history of providing compassionate care, particularly for memory care residents, but recent reports of administrative neglect and communication failures are concerning. When touring, we strongly recommend testing the phone system yourself and asking management specifically how they plan to address the recent complaints regarding staffing professionalism and responsiveness.
Google Reviews
Google Reviews
38 reviews on Google“The Elms Center is frequently praised for its warm, compassionate staff who treat residents like family and maintain a welcoming environment. However, recent reviews highlight significant operational failures, specifically regarding poor communication, unresponsive phone systems, and concerns about staffing levels and professionalism.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing and floor staff
- Clean and well-maintained facility
- Strong rehabilitation support
- Welcoming atmosphere for visitors
Concerns
- Unresponsive phone system and poor communication with administration (mentioned by 3 reviewers)
- Staffing shortages leading to neglect or unprofessionalism (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that The Elms Center is very active in responding to online feedback; how does that same commitment to communication translate to keeping families updated on a loved one's daily health status?
- 2Given the current CMS staffing rating, could you walk me through how you ensure consistent, high-quality care for all 52 residents during shift changes or unexpected absences?
- 3I’ve read wonderful things about your rehabilitation team; how do you integrate that strong support into the daily routine for residents who aren't in formal therapy?
- 4We understand that administrative communication can sometimes be a challenge in busy facilities; what is the best way for us to reach a decision-maker if we have an urgent question or concern?
- 5With 10 recent state-reported deficiencies, what specific steps has the leadership team taken over the past year to address those findings and improve the overall care environment?
- 6In the event of a medical emergency, what is your protocol for notifying family members, and how do you ensure the nursing staff is prepared to act immediately?
Personalized based on this facility's data
Key Review Excerpts
“Upon arrival that cold day we were greeted by warm smiles and caring humans. As hard as it was for me, they made me feel at ease leaving her.”
“The aides and nurses amwere kind and did a great job . The phone system I was told by workers hadn’t worked for ages . No one answers or returns calls . Cleanliness ?? Activities .almost non existent. Very poor communication with administration.”
“The staff is AMAZING all the way from the administrative side to all the floor staff like nurses, maintenance, cooks. Everyone is friendly and really go out of their way to make the residents happy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
11
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed a complaint that led to findings about accident prevention and supervision in 2024. The Elms Center has recurring issues with infection control programs and fire safety systems across all three surveys, along with problems in medication management and nursing staffing. While all deficiencies show correction dates, the persistence of infection control and safety issues across multiple years suggests ongoing operational challenges that families should discuss during visits.
Feb 24, 2026Routine4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Jan 10, 2025Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Jan 25, 2024Routine9
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Jan 25, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 25, 2024
$9,770
Ownership & Operations
Who Operates This Facility
The Elms Center
for profit
Chain Affiliation
603 Healthcare
7 facilities nationwide
Chain avg rating: 2.0/5 · Rank 6 of 7 (Worst)
Ownership & Management
Owners
Pr Nh Holdings LLC
Owner · Organization
Rr Nh Holdings LLC
Owner · Organization
Stevenson, Sean
Owner
Rausman, Philip
Owner (parent company)
Rausman, Robert
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit theelmshc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.