The Cottages at Garden Grove, a Skilled Nrsg Comm
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 84 Google reviews
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What this means for your family
While the facility offers a beautiful, private-room environment that is superior to many traditional nursing homes, the recurring reports of severe understaffing are a major red flag. If you consider this facility, you must ask for specific nurse-to-patient ratios for the unit your loved one will occupy and observe the facility during a weekend or evening shift to gauge actual responsiveness.
Google Reviews
Google Reviews
84 reviews on Google“The Cottages at Garden Grove is a facility with a unique, home-like physical design that many families initially find appealing. However, reviews consistently highlight severe, long-standing issues with understaffing, which frequently leads to neglect, slow response times for basic needs, and poor communication. While some families praise specific staff members and the facility's appearance, the recurring reports of inadequate care and administrative failures make it a polarizing choice.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, home-like physical environment
- Private, spacious rooms
- Some highly dedicated and compassionate individual staff members
- Effective physical and occupational therapy services
Concerns
- Severe understaffing leading to neglect (mentioned by 16 reviewers)
- Poor quality, unappealing, or improperly managed food (mentioned by 9 reviewers)
- Difficulty reaching staff via phone or lack of communication (mentioned by 6 reviewers)
- Lack of cleanliness in resident rooms (mentioned by 5 reviewers)
- Slow response times to call bells/emergency buttons (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's size, how do you ensure that residents receive consistent, timely attention when they use their call bells?
- 2I noticed the facility has a beautiful, home-like environment; how do you maintain that standard of cleanliness within individual resident rooms on a daily basis?
- 3Could you walk me through the process for family members to stay updated on their loved one's care, especially if we have questions about medication management or daily health status?
- 4Many families value clear communication; what is the best way for us to reach the nursing team or administration if we have urgent concerns?
- 5I understand that dining is a major part of the resident experience; how do you gather feedback on meal quality and ensure that dietary preferences are being met?
- 6With the current staffing levels, how do you manage the balance between physical therapy sessions and ensuring residents have meaningful social activities throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“There is a serious staff shortage and the staff they do have are not properly trained and do not treat the patients with care and respect. My family member was left for hours unattended and had numerous falls.”
“It was spotless, all rooms are private, very big, and the bathrooms are also huge, all handicap accessible, I met almost the entire staff in her unit of 8 patients all were so caring and polite to my mother”
“The buildings are new and clean. The staff performance is mixed with most aids full filling their responsibilities. The nurse manager seems flustered and overwhelmed. Handling of rx drugs spotty.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
12
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 11 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve resident rights, daily living assistance, and food quality/safety. While all violations show correction dates, the repeated issues across multiple surveys from 2019-2024, particularly in basic care areas like helping residents with daily activities and maintaining dignity, suggest ongoing challenges that warrant careful evaluation during your visit.
Nov 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 1, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 16, 2024Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jul 16, 2024Complaint6
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 2, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 28, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
The Cottages at Garden Grove, a Skilled Nrsg Comm
nonprofit
Ownership & Management
Owners
Plaza Corporation of Central New York, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit cottagesatgardengrove.org
Medicare data downloads
Original nursing home datasets
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