The Cottages at Chandler Creek I
Limited public data on The Cottages at Chandler Creek I. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 24 Google reviews
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What this means for your family
While this facility has a history of providing excellent, compassionate memory care and maintaining a clean environment, recent reviews indicate a significant decline in management quality and staff responsiveness. If you choose this facility, you should closely monitor care standards and establish a clear communication plan with management to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
24 reviews on Google“Families may find a wide range of experiences here, as some long-term residents receive compassionate, attentive care and enjoy a clean environment. However, recent reviews raise serious alarms regarding neglectful care, dismissive management, and poor communication with family members.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and devoted caregivers
- Clean and well-maintained facilities
- Engaging social activities and events
- Strong expertise in memory care
Concerns
- Neglectful care and dismissive staff behavior (mentioned by 2 reviewers)
- Unprofessional management and communication issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Since your team is so highly regarded for their expertise in memory care, how do you tailor specific engagement activities to meet the unique needs of each resident's cognitive stage?
- 2With such a small, intimate community of 16, how do you ensure that communication between the care team and family members stays consistent and proactive?
- 3What is your protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 4We've heard wonderful things about the cleanliness of the facility; how often are the common areas and private spaces deep-cleaned?
- 5How does the staff approach building a personal connection with residents to ensure they feel seen and heard throughout the day?
- 6Can you walk us through how the care team manages daily transitions, such as mealtime or medication, to ensure no resident's specific needs are overlooked?
Personalized based on this facility's data
Key Review Excerpts
“The Executive Director, Maryjane, knows how to run a memory facility. She is very involved with the residents and extremely responsive to family.”
“The Cottages staff and Supervisor's had my back every step of the way and let me tell you it was a lot. I needed them and they were not only there in person for me and my Mother (of course) but they where there for me via texting, calls, Facebook, whenever”
“The sites are ALWAYS clean and neat. Several staff have been there for YEARS!!! Meaning they LOVE what they do and patients are like family to them :)”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on May 24, 2024, identified one violation regarding the facility's failure to ensure residents were free from abuse, neglect, and exploitation. This issue resulted in an administrative penalty of $2,250.00 issued on August 21, 2024, though the facility documented a correction by June 25, 2024.
Aug 21, 2024EnforcementPenaltyReport
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation. (TAC 553.267(a)(3)(E)(ii))
May 24, 2024Routine
Health Code (1 violations)
The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Ownership & Operations
Who Operates This Facility
Chandler Creek Cottages, Ltd
for profit
THE COTTAGES SENIOR LIVING LLC
TONI HIRST
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit alzcottages.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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