The Citadel at Saint Joseph Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 78 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 11.0)
- High staff turnover (55%)
- High RN turnover (59%)
Below average in IL · Below chain average · $110,367 in fines
What this means for your family
The Citadel at Saint Joseph Village offers a clean, engaging environment with a strong activities program that residents seem to enjoy. However, families should be aware of reports regarding inconsistent meal delivery and occasional unprofessionalism; we recommend asking how the facility tracks personal belongings and handles resident complaints during off-hours.
Google Reviews
Google Reviews
78 reviews on Google“The Citadel at Saint Joseph Village receives generally positive feedback for its clean environment and friendly, attentive staff who are often praised for their compassion. However, some families have raised significant concerns regarding inconsistent meal service, occasional unprofessional behavior from specific nursing staff, and issues with the security of personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and compassionate nursing/CNA staff
- Engaging activities department
- Strong rehabilitation therapy team
Concerns
- Inconsistent or delayed meal service (mentioned by 2 reviewers)
- Unprofessional or rude behavior by specific nursing staff (mentioned by 3 reviewers)
- Lack of accountability for resident personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to feedback from families; how do you use that communication to improve the resident experience?
- 2We noticed the facility is very well-maintained and clean; what is your routine for ensuring the resident living areas stay this comfortable?
- 3How does the dining team manage meal schedules to ensure everyone receives their meals promptly and at the right temperature?
- 4What specific steps are in place to ensure that residents' personal belongings and valuables are securely tracked and accounted for?
- 5Could you tell us more about the activities department and how they keep residents engaged with the community?
- 6How does the nursing team handle medical emergencies or changes in a resident's condition during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The activities department has full days planned with fun activities for the residents to be hands on.”
“The staff were excellent. They accompanied my mother to and from doctor office. Every staff person says hi as they pass you in the halls. I feel quite comfortable with her there.”
“It would be nice if the people who stay in their rooms could get their meals when they are suppose to. Waiting three hours is too long.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated violations, with 27 of 49 deficiencies triggered by family complaints. The most persistent issues involve accident prevention and supervision, medication management, and resident rights. Safety hazards appear repeatedly across multiple surveys, and medication errors have been cited consistently since 2023. While the facility reports correcting deficiencies, the recurring nature of similar problems suggests ongoing quality challenges that warrant careful scrutiny during any visit.
Apr 22, 2026Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Mar 12, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 6, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Sep 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 21, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 13, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Sep 2, 2025
$15,015
Fine
Mar 18, 2025
$14,731
Fine
Dec 11, 2024
$15,004
Fine
Sep 13, 2024
$12,581
Fine
Aug 1, 2024
$12,248
Fine
Feb 8, 2024
$56,245
Payment Denial
Feb 8, 2024
4-day denial
Ownership & Operations
Who Operates This Facility
The Citadel at Saint Joseph Village
nonprofit
Chain Affiliation
Ascension Living
16 facilities nationwide
Chain avg rating: 2.6/5 · Rank 12 of 19
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit citadelhealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.