The Citadel at Saint Anne Place
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 151 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (19 vs median 11.0)
- High staff turnover (51%)
- High RN turnover (55%)
Bottom 25% in IL · Meets national RN staffing standard · Above average staffing · $126,951 in fines
What this means for your family
While the facility is frequently praised for its clean environment and effective therapy team, the recurring reports of long response times to call lights and inconsistent hygiene are serious red flags. If you are considering this facility, we strongly recommend visiting unannounced to observe staff responsiveness and asking specific questions about how they manage medication schedules and hygiene protocols for non-ambulatory residents.
Google Reviews
Google Reviews
151 reviews on Google“The Citadel at Saint Anne Place receives highly polarized feedback, with many families praising the facility's clean environment and friendly staff, while others report severe concerns regarding neglect and poor communication. Recurring criticisms focus on long response times for call lights, inconsistent hygiene and medication management, and poor food quality. Prospective families should be aware of the significant disparity between positive experiences and reports of substandard care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming front-desk staff
- Effective physical and occupational therapy services
- Warm and caring individual staff members
Concerns
- Excessively long response times to call lights (mentioned by 10 reviewers)
- Inconsistent hygiene and personal care (e.g., bed sores, lack of bathing) (mentioned by 7 reviewers)
- Poor medication management and administration (mentioned by 5 reviewers)
- Poor food quality, lack of variety, and unappealing meals (mentioned by 6 reviewers)
- Difficulty reaching staff or management by phone (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 152 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that response times to call lights are a priority for many families; could you walk me through your current process for monitoring and responding to these alerts?
- 2Given that personal hygiene and consistent care are so important to us, how do you ensure that residents receive regular assistance with bathing and skin integrity checks?
- 3We see that you are very active in responding to feedback online; how does that culture of communication translate into how you keep families updated on their loved ones' daily health and well-being?
- 4With your current staffing levels, what specific protocols do you have in place to ensure that medication administration is accurate and timely for every resident?
- 5We understand that dining is a major part of the resident experience; what steps are you taking to improve the variety and quality of the meal options provided?
- 6Could you describe the daily activity schedule and how you encourage residents to participate in social or physical engagement throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My husband is currently in St Anne's. We have had long waits for someone to answer call button. Ask the CNA to tell the nurse husband needs pain meds and maybe within an hour he might get them.”
“I placed my mother here for 72 hrs while I had surgery. I am a retired RN and full time caregiver for my mom w Alzheimer's. When I discharged her she was in worse condition than when she was admitted.”
“The staff is very pleasant and helpful and the inside of building doesn’t have a bad odor to it like some I’ve been in. The only concern is how often does the room get cleaned and mopped because the floors in my mothers room is always very sticky in bathroom and around the room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recurring deficiencies in accident prevention and safety oversight appearing across recent surveys from 2023 to 2025. The facility shows persistent problems with medication management, wound care, and maintaining safe environments free from hazards. While all deficiencies have correction dates, the pattern of repeated safety violations and complaint-driven inspections suggests ongoing care quality concerns families should investigate thoroughly.
Dec 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 25, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 8, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 5, 2025Routine18
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 29, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Nov 25, 2025
$59,670
Payment Denial
Jun 5, 2025
12-day denial
Fine
Jun 5, 2025
$68,265
Fine
Aug 7, 2024
$13,309
Fine
Feb 21, 2024
$14,050
Fine
Nov 15, 2023
$13,039
Fine
Jul 13, 2023
$18,288
Ownership & Operations
Who Operates This Facility
The Citadel at Saint Anne Place
nonprofit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
151 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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