The Center at Tucson
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 37 Google reviews

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What this means for your family
The Center at Tucson is highly regarded for its physical therapy and modern, private-room environment, making it a strong candidate for short-term rehabilitation. However, families should be aware of recent reports regarding inconsistent staffing and slow response times; we strongly recommend that a family member be present as much as possible to advocate for the patient's needs.
Google Reviews
Google Reviews
37 reviews analyzed“The Center at Tucson is frequently praised for its clean, modern facility and highly effective physical and occupational therapy programs, making it a strong choice for short-term rehabilitation. However, recent reviews indicate a concerning decline in consistency, with multiple families reporting poor communication, slow response times to call lights, and staff appearing overwhelmed or inattentive.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Private rooms with private bathrooms
- Compassionate and skilled nursing staff
Concerns
- Slow response times to call lights and patient needs (mentioned by 5 reviewers)
- Poor communication with family members (mentioned by 3 reviewers)
- Inconsistent staffing levels leading to neglect (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility is modern and well-maintained, how do you ensure that the physical environment remains conducive to resident comfort during shifts where staffing levels might fluctuate?
- 2I noticed that the facility has a 3-star staffing rating; could you walk me through your current protocol for managing call lights to ensure residents receive timely assistance?
- 3Communication is very important to our family; what is your standard process for updating family members on changes in a resident's condition or medication management?
- 4Since the physical and occupational therapy programs are highly regarded here, how are these sessions integrated into the daily routine to keep residents active and engaged?
- 5In the event of a medical emergency, what is your specific process for stabilizing a resident and notifying the family, especially during evening or weekend hours?
- 6I see that you have a presence in responding to online feedback; how do you use that input from families to improve the quality of care and daily operations within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean and some of the staff are excellent. On the flip side, the level of care needs improvement. They made the same mistakes repeatedly and we felt for the health of our loved one we needed to have a family member there the majority of the day.”
“If you go into this facility with your wits about you and are there just for rehab, then it’s an amazing place as long as you can advocate for yourself. If you’re considering putting a patient in there that has dementia or Alzheimer’s, then reconsider.”
“My 89 year old mom broke her hip and had emergency surgery the next day. Two day later she was transported to the Center of Tucson. Myself and my father visited my mom for 8 hours a day for her entire 4 week stay, so we saw the daily workings of this facility. I can’t speak highly enough about the care provided.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Center at Tucson has recurring deficiencies across recent surveys, with one complaint-triggered incident in 2023 regarding unsafe discharge procedures. The most frequent problem areas involve resident rights violations, medication management issues, and nutrition/dietary concerns. While all deficiencies have been corrected according to facility reports, issues in nutrition and care planning have persisted across multiple surveys from 2022 to 2024, suggesting ongoing challenges in these critical care areas.
Aug 16, 2024Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Administration Deficiencies
Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
Jun 26, 2023Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Feb 9, 2023Routine2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 11, 2022Routine18
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Ownership & Operations
Who Operates This Facility
The Center at Tucson
for profit
Chain Affiliation
Veritas Management Group
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 1 of 15 (Best)
Ownership & Management
Owners
Murdock, Monte
Owner
Senkoff, Alexander
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit centerattucson.com
Medicare data downloads
Original nursing home datasets
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