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Nursing Home Top Rated

The Center at Tucson

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

5020 East Glenn Street, Tucson Medical Center · Tucson, AZ 8571296 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 37 Google reviews

5
4
3
2
1
The Center at Tucson Nursing Home in Tucson, AZ — Street View
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What this means for your family

The Center at Tucson is highly regarded for its physical therapy and modern, private-room environment, making it a strong candidate for short-term rehabilitation. However, families should be aware of recent reports regarding inconsistent staffing and slow response times; we strongly recommend that a family member be present as much as possible to advocate for the patient's needs.

Google Reviews

Google Reviews

37 reviews analyzed
The Center at Tucson is frequently praised for its clean, modern facility and highly effective physical and occupational therapy programs, making it a strong choice for short-term rehabilitation. However, recent reviews indicate a concerning decline in consistency, with multiple families reporting poor communication, slow response times to call lights, and staff appearing overwhelmed or inattentive.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean9.0ActivitiesN/AMeds3.0Memory5.0Comms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Clean, modern, and well-maintained facility
  • Private rooms with private bathrooms
  • Compassionate and skilled nursing staff

Concerns

  • Slow response times to call lights and patient needs (mentioned by 5 reviewers)
  • Poor communication with family members (mentioned by 3 reviewers)
  • Inconsistent staffing levels leading to neglect (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2343.72023(6)4.32024(12)3.02025(16)2.92026(7)

Distribution

5
19
4
3
3
1
2
1
1
12

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that the facility is modern and well-maintained, how do you ensure that the physical environment remains conducive to resident comfort during shifts where staffing levels might fluctuate?
  • 2I noticed that the facility has a 3-star staffing rating; could you walk me through your current protocol for managing call lights to ensure residents receive timely assistance?
  • 3Communication is very important to our family; what is your standard process for updating family members on changes in a resident's condition or medication management?
  • 4Since the physical and occupational therapy programs are highly regarded here, how are these sessions integrated into the daily routine to keep residents active and engaged?
  • 5In the event of a medical emergency, what is your specific process for stabilizing a resident and notifying the family, especially during evening or weekend hours?
  • 6I see that you have a presence in responding to online feedback; how do you use that input from families to improve the quality of care and daily operations within the facility?

Personalized based on this facility's data


Key Review Excerpts

The facility is clean and some of the staff are excellent. On the flip side, the level of care needs improvement. They made the same mistakes repeatedly and we felt for the health of our loved one we needed to have a family member there the majority of the day.

Long-term resident's family · 2025★★★☆☆

If you go into this facility with your wits about you and are there just for rehab, then it’s an amazing place as long as you can advocate for yourself. If you’re considering putting a patient in there that has dementia or Alzheimer’s, then reconsider.

Memory care family member · 2026★★☆☆☆

My 89 year old mom broke her hip and had emergency surgery the next day. Two day later she was transported to the Center of Tucson. Myself and my father visited my mom for 8 hours a day for her entire 4 week stay, so we saw the daily workings of this facility. I can’t speak highly enough about the care provided.

Rehab patient's family · 2026★★★★★
Source: 37 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.79hrs
OK
Registered nurses for medical care
Total Nursing
4.40hrs
OK
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
18%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
81.8%
AZ
91.3%
Pima
91.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.0%
Better than Avg
Here
94.0%
US
79.7%
AZ
87.3%
Pima
90.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
AZ
1.1%
Pima
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (7.6)
1 complaint-triggered

The Center at Tucson has recurring deficiencies across recent surveys, with one complaint-triggered incident in 2023 regarding unsafe discharge procedures. The most frequent problem areas involve resident rights violations, medication management issues, and nutrition/dietary concerns. While all deficiencies have been corrected according to facility reports, issues in nutrition and care planning have persisted across multiple surveys from 2022 to 2024, suggesting ongoing challenges in these critical care areas.

Aug 16, 2024Routine
3
0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0806MinorCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0844MinorCorrected

Administration Deficiencies

Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.

Jun 26, 2023Complaint
1
0624MinorCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

Feb 9, 2023Routine
2
0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Feb 11, 2022Routine
18
0757ModerateCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0020MinorCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692MinorCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0697MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0806MinorCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0885MinorCorrected

Infection Control Deficiencies

Report COVID19 data to residents and families.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Center at Tucson

Organization Type

for profit

Chain Affiliation

Chain Name

Veritas Management Group

Chain Size

15 facilities nationwide

Chain avg rating: 4.3/5 · Rank 1 of 15 (Best)

Ownership & Management

Owners

Murdock, Monte

Owner

50%

Senkoff, Alexander

Owner

50%

Key personnel

Esmas, BartolomeOfficer / DirectorVeritas Management Group LLCManagerMurdock, MonteManagerSenkoff, AlexanderManager
Source: Medicare provider data

Contact

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References & Resources

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