The Center at Parmer
Strong Medicare quality ratings; families often praise exceptional rehabilitation and therapy teams. Still worth an in-person visit.
based on 164 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational rehabilitation, as their therapy teams are consistently rated as top-tier. However, if your loved one requires frequent assistance with mobility or hygiene, you must closely monitor nighttime staffing, as multiple families have reported dangerously long wait times for call lights during the night and weekends.
Google Reviews
Google Reviews
164 reviews on Google“The Center at Parmer is highly regarded by many for its exceptional physical and occupational therapy teams and its high-quality, restaurant-style dining. However, families should be aware of significant reports regarding understaffing, particularly during night shifts and weekends, which has led to delayed response times for call lights and medication. While many praise the cleanliness and modern facility, others have raised serious concerns regarding communication gaps with management and inconsistent nursing oversight.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy teams
- High-quality, delicious dining options
- Clean, modern, and upscale facility design
- Compassionate and skilled CNAs and nursing assistants
Concerns
- Understaffing leading to slow response times (mentioned by 7 reviewers)
- Poor communication from management and case managers (mentioned by 5 reviewers)
- Inconsistent nursing care during night shifts (mentioned by 3 reviewers)
- Lack of therapy services on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 166 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about the menu and how much input residents have in their meals?
- 2Since we are looking for great recovery support, how does the rehab team coordinate care with the nursing staff to ensure progress continues?
- 3How does the nursing team manage medication administration and ensure everything is tracked accurately during shift changes?
- 4With the facility being so modern and upscale, what kind of daily social activities or outings are available to keep residents engaged?
- 5How is the communication process between the case managers and families, especially when there are updates regarding a resident's care plan?
- 6How does the facility ensure consistent care and quick response times for residents during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The food here was next level. It was like eating at a fancy restaurant and not at all like hospital food. It was delicious.”
“The facility is CLEAN, BRIGHT, UP TO DATE AND WELL EQUIPPED. Its design reminds me of an upscale hotel, however it was built specifically for healthcare.”
“The facility is under staffed. When I pulled the 'need assistance' the wait would be excessively long. Waithing 5 minutes or more to get assistance to go or return from the toilet.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered inspections revealing concerning issues with abuse reporting procedures and care planning, with 21 deficiencies found across multiple surveys. The most recurring problems involve resident assessment and care planning, infection control, and medication management. While the facility has provided correction dates for all deficiencies, the pattern of complaint-driven investigations and repeated issues with fundamental care areas warrants careful consideration during your visit.
Nov 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 15, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 23, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Oct 31, 2024Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 13, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Sep 1, 2023Routine6
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Center at Parmer, LLC
for profit
VERITAS MANAGEMENT GROUP, LLC
HOSHEM MASSOODI
Chain Affiliation
Veritas Management Group
15 facilities nationwide
Chain avg rating: 4.7/5 · Rank 2 of 3 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
164 reviews from families & visitors
Official Website
Visit centeratparmer.com
Medicare data downloads
Original nursing home datasets
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