The Callander House, LLC
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 44 Google reviews
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What this means for your family
The facility has a long history of exceptional, heartfelt care and a very well-regarded administration. However, recent reviews from 2024 contain alarming allegations regarding hygiene and resident treatment; families should conduct an in-person visit and specifically ask about their protocols for bathing and staff-to-resident interaction.
Google Reviews
Google Reviews
44 reviews on Google“Families often praise this facility for its warm, home-like atmosphere and a highly dedicated leadership team, specifically mentioning the administrator, Donna. However, there are serious, highly critical allegations regarding neglectful care and improper hygiene practices that should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Home-like, welcoming atmosphere
- Strong, dedicated administration
- Clean and well-maintained environment
Concerns
- Allegations of resident neglect and improper hygiene (refusal to bathe) (mentioned by 2 reviewers)
- Reports of physical intimidation or mistreatment by staff
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Since this is such a small, intimate community, how do you ensure each resident receives personalized attention for their daily hygiene and grooming needs?
- 2We love how much the administration engages with the community; how does the leadership team stay involved in the day-to-day care of the residents?
- 3What kind of daily activities or social outings do you organize to maintain that warm, home-like atmosphere mentioned by so many families?
- 4Can you walk us through your protocols for handling medical emergencies or sudden changes in a resident's health during the night?
- 5How do you foster a sense of safety and comfort for new residents as they transition into this small group setting?
- 6What is your approach to ensuring that all staff members consistently uphold the high standards of care and cleanliness that the facility is known for?
Personalized based on this facility's data
Key Review Excerpts
“We've had out family member there for about 6 months and I can't say enough nice things about Donna and her staff. They are patient, vigilant and very on top of everything.”
“The Villa is such a great facility. The staff is kind and caring, and it’s clear the residents are really well looked after.”
“This place has had patients mistreated and abused!! Refusing them showers or raising there hand at them like they are gonna hit the person!!”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection for The Callander House, LLC, conducted on September 08, 2023, resulted in no violations of state standards. Additionally, there are no enforcement actions currently on record for this facility.
Sep 8, 2023RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
The Callander House, LLC
for profit
MS. DEBBIE CALLANDER
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit villaofwolfforth.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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