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Nursing HomeMedicaid Investigative

The Broadway Nursing and Rehabilitation Ctr

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

7534 Highway 1, Lockport, LA 70374126 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 80 Google reviews

5
4
3
2
1
The Broadway Nursing and Rehabilitation Ctr Nursing Home in Lockport, LA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)

Below average in LA · Critically understaffed (RN) · Worst in ELDER OUTREACH NURSING & REHABILITATION chain · $29,126 in fines

Source: Medicare data

What this means for your family

The Broadway is highly regarded for its cleanliness and active social calendar, making it a comfortable environment for many residents. However, families should be vigilant regarding mealtimes and responsiveness; we recommend observing a meal to ensure your loved one receives necessary assistance and verifying that dietary needs are being met.

Google Reviews

Google Reviews

80 reviews on Google
The Broadway Nursing and Rehabilitation Center receives high praise for its clean, well-maintained environment and a staff that many families describe as warm, attentive, and professional. However, some families have raised serious concerns regarding the quality of food and, more critically, lapses in direct patient care, such as delayed assistance with basic needs like toileting and feeding.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean9.0Activities9.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Warm, attentive nursing staff
  • Clean, well-maintained building
  • Active social and holiday programming
  • Strong communication during emergency situations

Concerns

  • Poor food quality and unappealing meals (mentioned by 3 reviewers)
  • Inadequate supervision during mealtimes for residents with swallowing issues (mentioned by 2 reviewers)
  • Slow response times for basic assistance requests (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.3'17(3)5.05.0'20(1)4.44.9'22(10)4.85.0'25(3)5.0'26(2)

Distribution · 82 analyzed

5
71
4
7
3
1
2
1
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your holiday and social programming; could you tell us more about the types of activities residents participate in weekly?
  • 2How does the nursing team ensure that residents who need extra help with swallowing are closely monitored and supported during mealtimes?
  • 3Since we've read that your staff is very communicative during emergencies, could you walk us through the specific protocols you have in place for medical crises?
  • 4What steps are being taken to improve the variety and nutritional quality of the daily meal options for residents?
  • 5How do you manage staffing during busy periods to ensure that requests for basic assistance, like help with mobility or comfort, are addressed promptly?
  • 6We noticed many people praise how clean and well-maintained the building is; how often are the resident rooms and common areas deep-cleaned?

Personalized based on this facility's data


Key Review Excerpts

We walked in to Broadway and could hear my grandmother screaming from the hall. She was half on and half off the bed. She had clearly been screaming for a little while as she was very red in the face. The nurse met us in the room and said, “she heard her screaming, but was going to help her when she finished picking up dishes from lunch.”

Grandchild of resident · 2023☆☆☆☆

I was disappointed when I walked into my mom's room and found her trying to find her mouth with her spoon. Her food was placed in front of her and she was left alone to feed herself. My mom has swallowing and choking problems and she should never be left alone when eating.

Daughter of resident · 2023★★☆☆☆

After spending eight days together during the evacuation of The Broadway from Lockport to Abbeville for Hurricane Ida, I can honestly say that the Broadway team demonstrated grace under pressure, and complete love and respect for their residents.

Family member · 2021★★★★★
Source: 80 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.12hrs
16%
Registered nurses for medical care
Total Nursing
3.71hrs
91%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility35.2%
Worse than Avg
Here
35.2%
US
14.4%
LA
19.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
LA
2.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.1%
Worse than Avg
Here
26.1%
US
15.3%
LA
20.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.9%
Worse than Avg
Here
26.9%
US
19.5%
LA
23.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.5%
Mixed vs Avgs
Here
20.5%
US
15.5%
LA
22.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
95.5%
LA
94.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.2%
Better than Avg
Here
85.2%
US
79.8%
LA
76.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility78.0%
Worse than Avg
Here
78.0%
US
81.8%
LA
84.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
LA
3.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
2penalties
Near state avg (8.3)
14 complaint-triggered
$29,126 in fines

This facility has a concerning pattern of complaint-triggered deficiencies with nearly half (17 of 36) resulting from families filing reports about problems. The most recurring issues involve infection control appearing across multiple years, medication management with error rate problems, and resident protection from abuse and neglect. While the facility has correction plans for most deficiencies, the persistent complaints and repeat violations in critical areas like infection control suggest ongoing quality concerns families should investigate thoroughly before considering placement.

May 14, 2025Routine
5
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 17, 2025Complaint
8
0835Immediate jeopardy · WidespreadResolved (past non-compliance)

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0839Immediate jeopardy · WidespreadResolved (past non-compliance)

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jan 16, 2025Complaint
1
0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Dec 18, 2024Complaint
5
0676Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

May 30, 2024Routine
2
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 13, 2023Routine
12
0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Federal Penalties

Fine

Jan 16, 2025

$14,563

Fine

Jan 16, 2025

$14,563

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Broadway Nursing and Rehabilitation Ctr

Organization Type

nonprofit

Chain Affiliation

Chain Name

Elder Outreach Nursing & Rehabilitation

Chain Size

5 facilities nationwide

Chain avg rating: 3.6/5 · Rank 5 of 5 (Worst)

Ownership & Management

Key personnel

Cole, ToddW-2 Managing EmployeeCole, ToddOfficer / DirectorGatte, CoryOfficer / DirectorSittig, JudeOfficer / DirectorQuibodeaux, BonnieOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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