The Bristal at Westbury
Families consistently rate this highly — reviewers highlight warm, attentive, and professional staff. Schedule a visit to confirm the fit.
based on 58 Google reviews
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What this means for your family
The Bristal at Westbury is highly regarded for its beautiful environment and engaging activity calendar, making it a strong contender for social seniors. However, families should be diligent during the contract phase and specifically ask about medical staffing ratios and communication protocols to ensure your loved one's care needs are consistently met.
Google Reviews
Google Reviews
58 reviews analyzed“The Bristal at Westbury is widely praised for its beautiful, clean facility and a compassionate, attentive staff that makes residents feel at home. While many families report high satisfaction with the activities and care, some reviewers have raised serious concerns regarding administrative transparency, occasional understaffing in medical departments, and inconsistent communication.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional staff
- Clean, well-maintained, and beautiful facility
- Diverse and engaging activity programs
- Strong sense of community and family atmosphere
Concerns
- Inconsistent communication and lack of follow-through on promises (mentioned by 2 reviewers)
- Understaffing in the medical/wellness department (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to feedback online; how do you use that family input to make ongoing improvements to the resident experience?
- 2With such a vibrant and diverse activity calendar, how do you help new residents integrate into the community and find programs that match their specific interests?
- 3Can you walk me through the current process for medication management and how you ensure accuracy and consistency for residents?
- 4When it comes to medical and wellness support, how do you manage staffing levels to ensure that residents receive timely attention throughout the day and night?
- 5We value clear communication; what is the standard process for keeping families updated on their loved one's health status and any changes in their care plan?
- 6Given the size of the facility, what steps do you take to maintain that warm, personal atmosphere so that every resident feels truly known by the staff?
Personalized based on this facility's data
Key Review Excerpts
“The staff is wonderful. They are attentive, kind, and truly know their residents. They know and address everyone by name, know their needs, and are always there to help.”
“The place is immaculate clean. However false promises are made and very rarely followed through. Events are planned and it looks great on paper but they’re mostly always canceled.”
“My mother has been at The Bristal at Westbury for almost a year. We've been very happy with the facility. Although my mother is not a "joiner," at age 92 she's been participating in the myriad of activities that are available.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
4 violations from 7 inspections
Jun 25, 2025Routine
Resident services
Admission and retention standards.
Resident services
Jun 2, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Nov 12, 2024Complaint
Resident services
Oct 16, 2024ComplaintCleanReport
No deficiencies found during this inspection.
May 23, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Mar 7, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Sep 21, 2022ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Westbury Senior Living INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit thebristal.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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