The Bixby Home
Reviewer concerns include poor staff professionalism and communication (mentioned by 2 reviewers) — investigate before committing.
based on 7 Google reviews
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What this means for your family
Given the lack of positive, relevant feedback and specific reports of poor communication and management issues, we recommend exercising extreme caution. We suggest scheduling an in-person tour to observe staff interactions and asking direct questions about how management handles family concerns.
Google Reviews
Google Reviews
7 reviews on Google“The Bixby Home lacks consistent, high-quality feedback, with the few relevant reviews highlighting significant concerns regarding management transparency and staff professionalism. Prospective families should be aware that the facility has received complaints about poor communication and a lack of genuine care for residents' well-being.”
Quality Themes
Tap a score for detailsConcerns
- Poor staff professionalism and communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a smaller community of 24 residents, how do you ensure consistent communication with families regarding daily updates and care changes?
- 2Could you walk me through your current cleaning protocols and how you maintain the environment throughout the day?
- 3What steps are you taking to support your staff in providing the most professional and attentive care possible?
- 4What does a typical social calendar look like for residents here, and how do you encourage participation?
- 5In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local healthcare providers?
- 6I noticed some feedback regarding the facility's atmosphere; what improvements are currently being prioritized to ensure a comfortable living experience for residents?
Personalized based on this facility's data
Key Review Excerpts
“My brother lived there for a while. I never felt like I was given honest answers. My brother was not mistreated, but he did feel that Debbie Bixby didn’t like him.”
“Absolutely terrible workers!! They need to learn to shovel the sidewalks as they are being paid to do.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
67 violations from 17 inspections
Dec 18, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Sep 22, 2025Complaint
Inspection
Resident services
Resident services
Jun 16, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 31, 2025Other
Records and reports
Mar 13, 2025Routine12Report
Resident services
Admission standards
Records and reports
Resident services
Resident services
Resident services
Records and reports
Operating certificates
Personnel
Resident protections
Records and reports
Resident services
Feb 24, 2025Other
Records and reports
Jan 12, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Dec 13, 2023Other
Records and reports
Ownership & Operations
Who Operates This Facility
Deborah Bixby, Richard Bixby
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
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