The Birches at Trillium Woods
Strong Medicare quality ratings; families often praise clean, modern, and well-maintained facility. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
The Birches offers a clean, modern environment with strong support for hospice and post-surgical recovery. However, families should be vigilant regarding medication management and night-shift staffing; we strongly recommend asking for a written care plan and ensuring clear communication protocols are established with the nursing director upon admission.
Google Reviews
Google Reviews
21 reviews on Google“The Birches at Trillium Woods receives highly polarized feedback, with many families praising the facility's physical beauty, cleanliness, and compassionate care during end-of-life or recovery periods. However, several reviewers report serious concerns regarding medication management, poor communication between staff and families, and inconsistent care quality during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Compassionate end-of-life and hospice support
- Professional and helpful physical/occupational therapy services
- High-quality food service
Concerns
- Unilateral medication changes by nurse practitioners without consulting primary physicians or families (mentioned by 2 reviewers)
- Poor communication and lack of responsiveness from nursing and social work leadership (mentioned by 3 reviewers)
- Inconsistent or unsafe staffing levels during night shifts (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of medication management, could you walk us through the process for how changes to a resident's prescriptions are communicated to families and their primary physicians?
- 2How do you ensure consistent communication between nursing leadership and families, especially when we have questions or need updates regarding our loved one’s care?
- 3With your 5-star staffing rating, how do you ensure that the level of care and supervision remains consistent and attentive during the overnight hours?
- 4We’ve heard wonderful things about your therapy services and dining program; what kind of daily social activities or engagement opportunities are available for residents to enjoy together?
- 5In the event of an urgent medical change or an emergency, what is your protocol for notifying family members and coordinating with the resident's outside doctors?
- 6How do you balance the clinical oversight of your nurse practitioners with the ongoing input and preferences of a resident’s primary care physician?
Personalized based on this facility's data
Key Review Excerpts
“The staff came in every 2 hours 24 hours a day and they kept incredible care of my sisters and me. When my mom passed away the staff was remarkable.”
“They treat pain medicine 'As needed, & upon request only' but they don't tell you that upon your arrival. My 86 year old grandma went 16 hours without any pain medicine just 2 days after a highly intense surgery.”
“Day time staff was good but night time staff was terrible! Not safe at night - pulled my family member out over concerns from incident at night.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Birches at Trillium Woods shows a pattern of building safety and infrastructure issues across all three surveys, with recurring problems in fire safety systems, emergency lighting, and electrical systems. The facility has also had deficiencies in medication management and staff supervision. While all 15 deficiencies have correction dates indicating the facility addresses problems when cited, the repeated infrastructure violations suggest ongoing maintenance challenges that families should discuss during visits.
Sep 12, 2024Routine6
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Aug 17, 2023Routine5
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Jun 2, 2022Routine4
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Ownership & Operations
Who Operates This Facility
The Birches at Trillium Woods
for profit
Chain Affiliation
Life Care Services
45 facilities nationwide
Chain avg rating: 4.0/5 · Rank 12 of 20 (Best)
Ownership & Management
Owners
Lcs Trillium Woods Jv LLC
Owner · Organization
Lcs Minneapolis LLC
Owner (parent company) · Organization
Mccarthy Partners, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit trilliumwoodslcs.com
Medicare data downloads
Original nursing home datasets
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