The Birch at Sutherland
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 5)
- High staff turnover (77%)
- High RN turnover (57%)
Bottom 25% in NE · Below recommended RN staffing · Very high staff turnover · Worst in AVID HEALTHCARE GROUP chain · $50,025 in fines
What this means for your family
Given the recent reports of staff mistreating residents and ignoring communication needs, we strongly recommend conducting unannounced visits and speaking directly with current residents' families. While some staff are described as caring, the systemic issues regarding professional conduct and facility maintenance are significant red flags that require careful investigation before choosing this facility.
Google Reviews
Google Reviews
17 reviews on Google“The Birch at Sutherland receives highly polarized feedback, with recent reviews highlighting significant concerns regarding staff professionalism and the treatment of vulnerable residents. While some reviewers acknowledge the presence of a few dedicated employees, others describe a facility in need of major renovations and better staff training. Families should be aware of serious allegations regarding neglect and poor communication, particularly concerning residents with disabilities.”
Quality Themes
Tap a score for detailsStrengths
- Presence of some dedicated individual staff members
- Administrator noted as trying to support floor staff
- Occasional instances of compassionate patient interaction
Concerns
- Poor staff professionalism and abusive behavior toward residents (mentioned by 3 reviewers)
- Neglect or poor treatment of residents with disabilities or communication challenges (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on improving team culture, what specific training or oversight programs are currently in place to ensure all staff members consistently provide compassionate and professional care?
- 2I noticed the facility has had some challenges with communication; what is the best way for our family to stay updated on our loved one's daily well-being and any changes in their health?
- 3How does your team ensure that residents who may have difficulty communicating their needs receive the same level of attentive care and advocacy as others?
- 4With the current staffing levels, how do you ensure that residents receive timely assistance with daily hygiene and dining needs throughout the day?
- 5Could you walk me through your protocols for medical emergencies and how you coordinate with local hospitals to ensure continuity of care?
- 6What steps are you taking to improve the dining experience and ensure that meal times are both nutritious and enjoyable for the residents?
Personalized based on this facility's data
Key Review Excerpts
“I had a nurse wake me up at 4 in the morning, yelling and screaming at me,claiming I had alcohol in my room I'm 73 ye”
“They ignored her as much as they could And called her disability a bad behavior.one nurse with super short hair took my moms soft blanket which she got from her therapist and kept it taking much joy from my mom when she got released.”
“This care home staff truly cares about patients and their safety. I was so impressed with how the staff dealt with a difficult situation and took the time to sit down and speak to the patient and get to know him and didnt just wash their hands of him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Birch at Sutherland has generated 21 complaint-triggered deficiencies from families filing reports about safety, pain management, and care planning issues. Recurring problems include accident hazards and supervision, pain management, care planning, infection control, and medication errors. While all deficiencies show correction dates, the facility has faced multiple complaint surveys suggesting ongoing care concerns that families should investigate thoroughly during visits.
Mar 5, 2026Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Sep 24, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 9, 2025Complaint4
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Dec 19, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Dec 19, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 26, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 5, 2026
$19,120
Fine
Sep 24, 2025
$32,517
Payment Denial
Apr 9, 2025
45-day denial
Ownership & Operations
Who Operates This Facility
The Birch at Sutherland
for profit
Chain Affiliation
Avid Healthcare Group
11 facilities nationwide
Chain avg rating: 1.5/5 · Rank 10 of 10 (Worst)
Ownership & Management
Owners
Ne 11 Holdings Opco LLC
Owner · Organization
Brass Ne Trust
Owner (parent company) · Organization
Bsd Beis Health Trust
Owner (parent company) · Organization
Copper Ne Trust
Owner (parent company) · Organization
Douro Valley Investment, LLC
Owner (parent company) · Organization
Gold Ne Trust
Owner (parent company) · Organization
Ne Snf Holdings LLC
Owner (parent company) · Organization
Sf 4140 Olde Washington Boulevard Real Property LLC
Owner (parent company) · Organization
Silver Ne Trust
Owner (parent company) · Organization
Tulip Investments Ne LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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