The Arbors Healthcare and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 55 Google reviews
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What this means for your family
While the facility has a long history of being praised for its cleanliness and friendly atmosphere, recent reviews indicate serious risks regarding medical neglect and hygiene. If you choose this facility, you must closely monitor medication administration and daily hygiene care, as multiple families have reported significant failures in these areas.
Google Reviews
Google Reviews
55 reviews analyzed“Families often praise the facility for its exceptionally clean, modern building and a staff that treats residents like family. However, recent reviews have raised serious alarms regarding medical neglect, including failure to manage pain and severe skin issues like bedsores, as well as concerns regarding financial management and communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and friendly staff
- High-quality dining and food variety
- Engaging activities for residents
Concerns
- Medical neglect and inadequate pain management (mentioned by 2 reviewers)
- Poor hygiene and failure to assist with basic needs (mentioned by 2 reviewers)
- Financial mismanagement and billing disputes
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly repetitive, templated responses that follow a strict formula. While they acknowledge the reviewer by name, they fail to address the specific, serious allegations (such as bedsores or financial mismanagement) and instead redirect all issues to a single phone number.
Questions for Your Tour
- 1We've heard wonderful things about the food variety here; could you tell us more about how the dining program works and how much input residents have in their meals?
- 2Since we want to ensure our loved one is always comfortable, what specific protocols do you have in place for managing pain and ensuring medication is administered accurately and on time?
- 3How does the nursing team approach daily personal care and hygiene to ensure every resident's basic needs are met with dignity?
- 4What is the process for communicating important medical updates or changes in condition to family members to ensure we are always in the loop?
- 5We'd love to hear more about the daily activity calendar—what are some of the most popular social events or engaging programs currently available for residents?
- 6In the event of a medical emergency during the night or over the weekend, how is the clinical response handled by the on-site staff?
Personalized based on this facility's data
Key Review Excerpts
“The staff are caring and supportive and have made this transition for her care comfortable for my entire family. Kiesha is a doll and takes care of any issues we have quickly and professionally.”
“I was admitted on day 3 of my total knee replacement and received NO pain medication for 12 hour, no ice, elevation, or any care for days!”
“The Arbors Healthcare and Rehabilitation Center is beautiful, clean, warm and inviting place. They have great caring staff and lots of fun activities.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues across multiple areas, with families filing four complaints that triggered federal investigations. The most persistent problems involve fire safety and building maintenance, infection control, and care planning, with many deficiencies repeating across surveys from 2023 to 2026. While all violations show correction dates, the pattern of recurring issues in critical areas like safety systems and infection control suggests ongoing operational challenges that families should carefully consider.
Jan 14, 2026Routine16
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nov 18, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 19, 2025Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 9, 2024Routine11
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Have policies on smoking.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Sep 13, 2023Routine5
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
RUSK I ENTERPRISES, LLC
SHERYL L SMITH
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 50 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit thearborsnursing.com
Medicare data downloads
Original nursing home datasets
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