The Arbors at Islandia West
Families consistently rate this highly — reviewers highlight warm, attentive, and friendly staff. Schedule a visit to confirm the fit.
based on 40 Google reviews
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What this means for your family
The Arbors offers a vibrant social environment and a highly praised staff for general assisted living. However, because of the serious, recurring allegations of neglect in the memory care unit, we strongly recommend unannounced visits and frequent check-ins if your loved one requires specialized dementia care.
Google Reviews
Google Reviews
40 reviews on Google“The Arbors at Islandia West generally receives high praise for its warm, attentive staff and its ability to help residents transition comfortably into community living. While many families report that their loved ones are happy, engaged, and well-cared for, there are significant, recurring concerns regarding the quality of care in the memory care unit, specifically regarding hygiene, staffing, and communication. Families considering this facility should weigh the positive social environment against these serious reports of neglect in the specialized care wings.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and friendly staff
- Effective transition support for new residents
- Active social calendar and engagement programs
- Clean and well-maintained facility
Concerns
- Neglect and poor hygiene in the memory/safe care unit (mentioned by 2 reviewers)
- Staggering and frequent annual price increases (mentioned by 2 reviewers)
- Unprofessional or hostile staff interactions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Could you walk me through the specific protocols in place to ensure consistent hygiene and personalized attention for residents in the memory care unit?
- 2How do you approach annual rate adjustments, and what can families expect in terms of transparency and predictability regarding future costs?
- 3I noticed your team is active in responding to feedback online; how do you foster a culture of open communication and professionalism among your staff members?
- 4With such a robust social calendar, how do you help new residents integrate into the community and find activities that match their personal interests?
- 5What is the process for coordinating medical care or responding to health emergencies, particularly during evening and weekend hours?
- 6What specific steps are taken to ensure the high standards of cleanliness and maintenance I see in the common areas are consistently mirrored in the private living spaces?
Personalized based on this facility's data
Key Review Excerpts
“The safe care unit is BEYOND negligent and unsanitary. The residents would go days sometimes weeks without the correct depends, without body soap, without clean clothes... and there would be dried blood and bodily fluids on the furniture.”
“My mom lived at The Arbors Assisted Living in Islandia for a little over a year, and our family could not have been happier with the experience. The staff is incredibly kind, friendly, and attentive; they truly treat residents like family.”
“Price increases are staggering. Raising prices another 8% this year after raising 7% last year. Seniors only getting 3.2% Cost of living increase for 2024 and inflation projected at 2%.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
3 violations from 7 inspections
Aug 13, 2025Other
Records and reports
Aug 12, 2024RoutineCleanReport
No deficiencies found during this inspection.
May 30, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jul 6, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Mar 2, 2023Complaint
General provisions
Jun 1, 2022Routine
Records and reports
Jan 4, 2022ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Arcadia Management, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit thearborsassistedliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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