Thatcher Brook Rehabilitation & Care Center
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 17 Google reviews

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What this means for your family
Thatcher Brook is highly recommended by families and patients for its top-tier rehabilitation services and compassionate care. Because all current reviews are overwhelmingly positive, we suggest scheduling a tour to observe staff-patient interactions firsthand to ensure the environment aligns with your specific needs.
Google Reviews
Google Reviews
17 reviews on Google“Thatcher Brook Rehabilitation & Care Center receives consistently high praise for its exceptional physical and occupational therapy teams and compassionate nursing staff. Families and patients frequently highlight the quality of the food, the cleanliness of the facility, and the supportive, professional nature of the administration. The facility appears to be a highly regarded choice for those requiring inpatient rehabilitative care.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Kind and attentive nursing staff
- High-quality, flavorful meal service
- Clean and inviting facility environment
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a 5-star rating for staffing; how do you maintain such a consistent level of care for your 30 residents?
- 2Given the recent state health inspection findings, what specific steps has the leadership team taken to address those areas and ensure ongoing compliance?
- 3I see that you are very active in responding to family feedback online; how do you incorporate that kind of open communication into your daily care planning?
- 4With your therapy team being so highly regarded, how do you integrate physical and occupational therapy sessions into a resident's daily routine?
- 5Could you walk me through your protocol for handling medical emergencies, especially during the evening or weekend hours?
- 6Since your meal service is frequently praised for being high-quality and flavorful, how do you accommodate individual dietary needs or preferences while maintaining that standard?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy teams were fantastic—knowledgeable, motivating, and genuinely invested in”
“My experience here has been a delight. I’m surprised how much I enjoy the food, three meals a day delivered to my room. I love flavors and I find each meal with several great complimenting flavors, well prepared and portions just right”
“Anna made sure I did what I needed to do, even if I didn't go down to the rehab room. She was always good for a laugh or two! Ryan made me learn to walk on one leg for 40 days. I hated it!!! But he knew what it would take to get me to the next milestone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring deficiencies across multiple areas but shows correction efforts. The most persistent issues involve infection control programs, emergency preparedness systems, and fire safety protocols, appearing across all three surveys from 2022-2025. Food service and medication management also showed problems in recent inspections. While all deficiencies have correction dates, the repeated nature of emergency preparedness and infection control violations suggests ongoing operational challenges families should discuss during visits.
Jul 23, 2025Routine18
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Sep 27, 2023Routine6
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 23, 2022Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Ownership & Operations
Who Operates This Facility
Thatcher Brook Rehabilitation & Care Center
for profit
Ownership & Management
Owners
Pulham, Randy
Owner
Stucki, Ron
Owner
Wilcox, John
Owner
Compas, David
Owner
Stucki, Clay
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit thatcherbrookrehab.com
Medicare data downloads
Original nursing home datasets
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