Terrace View Gardens
Strong Medicare quality ratings; families often praise effective physical therapy programs. Still worth an in-person visit.
based on 56 Google reviews
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What this means for your family
While Terrace View Gardens has a history of strong therapy and compassionate long-term care, recent reports indicate a decline in basic hygiene and aide responsiveness. We strongly advise families to conduct an unannounced visit to check room cleanliness and observe staff-to-resident interactions before making a decision.
Google Reviews
Google Reviews
56 reviews on Google“Terrace View Gardens receives highly polarized feedback, with many families praising the dedicated nursing staff and effective therapy programs, while others report severe neglect and hygiene issues. Critical concerns include inconsistent responsiveness, poor cleanliness in rooms, and a lack of adequate assistance for residents with basic needs. Families considering this facility should be aware of the stark contrast between the glowing reports of long-term care and the distressing accounts of recent short-term stays.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Compassionate long-term care staff
- Helpful and friendly administrative team
- Strong communication for long-term residents
Concerns
- Inattentive or dismissive nursing assistants (mentioned by 4 reviewers)
- Poor room cleanliness and hygiene standards (mentioned by 3 reviewers)
- High frequency of resident falls (mentioned by 2 reviewers)
- Slow or non-existent response to urgent requests (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding response times, what is the current process for ensuring nursing assistants are alerted and respond promptly to urgent call lights?
- 2With your strong focus on physical therapy, how do you balance active rehabilitation programs with fall prevention strategies for residents who may be at higher risk?
- 3Could you walk me through your current housekeeping schedule and the specific protocols in place to ensure high standards of room cleanliness and hygiene?
- 4Since staffing levels are a key focus for your facility, how do you manage daily assignments to ensure that residents receive consistent and attentive care throughout all shifts?
- 5How does your team manage the medication administration process to ensure accuracy and safety for residents with complex health needs?
- 6What opportunities are available for residents to engage in social or recreational activities that help them feel connected to the Terrace View Gardens community?
Personalized based on this facility's data
Key Review Excerpts
“The clinical staff was very good. The aids were terrible. Irritated when asked to assist, on their phones and not engaging with residence. On 4/29/24 my moms toilet over flowed and she was left to sit in her room with the stinch and discuss of feces for hours.”
“I wouldn't send my dog there! I spent 5 days there for rehab. No bath in 5 days no help brushing teeth. No toilet paper in restroom . Food was horrible.”
“We are extremely pleased with the care & respect our loved one is receiving. If we ever have questions or concerns they are answered or resolved within 24 hrs. The staff is phenomenal & so caring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
2
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Terrace View Gardens has persistent fire safety issues, with sprinkler system deficiencies recurring across three surveys from 2018 to 2023. The facility shows a pattern of problems in care quality, medication management, and resident rights, with families filing at least three complaints that triggered inspections for infection control, vision/hearing services, and unnecessary medications. While all deficiencies were reportedly corrected, the recurring fire safety violations raise concerns about ongoing compliance.
Feb 26, 2026Routine6
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 8, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 1, 2025Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Apr 6, 2023Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Apr 25, 2019Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Terrace View Gardens
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 18 of 60 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit terrace-view.net
Medicare data downloads
Original nursing home datasets
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