Syracuse Home Association
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
The facility is highly regarded for its compassionate nursing care and clean environment, making it a strong choice for clinical needs. However, families should be prepared for potential friction during the admissions process, as multiple reviewers have cited unprofessional communication from the administrative team.
Google Reviews
Google Reviews
36 reviews on Google“Syracuse Home Association (McHarrie Place) receives overwhelming praise for its compassionate, dedicated, and professional nursing staff who treat residents like family. While the clinical care and facility environment are highly regarded, multiple families have reported significant frustration with the admissions process, citing rude and dismissive communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong rehab and therapy services
- Person-centered, warm culture
Concerns
- Rude and unprofessional behavior from admissions staff (mentioned by 3 reviewers)
- Management perceived as less qualified or dismissive (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the strong staffing rating of 5 stars, how does your team ensure that this high level of attention translates into consistent and clear communication with family members?
- 2I noticed some feedback regarding the admissions process; could you walk me through how you support families during the transition to ensure everyone feels welcomed and informed?
- 3With four recent health inspection deficiencies, what specific steps has the leadership team taken to address those findings and improve your internal processes?
- 4How does the facility balance the administrative side of management with the day-to-day needs of the residents to ensure a supportive environment?
- 5Could you describe the types of social activities or programs that are currently most popular among residents for keeping them engaged throughout the week?
- 6In the event of a medical emergency, what is the protocol for notifying family members and coordinating care with the on-site clinical team?
Personalized based on this facility's data
Key Review Excerpts
“I admire the culture fostered at Syracuse Home. I’ve witnessed so much kindness, patience, connection, competence, stimulation and insight from so much of the staff that it can’t be coincidence.”
“He spoke glowingly of the nursing team and his OT and PT care was incredible. They even took the time with us prior to discharge to ensure we could prepare his home for everything he needed.”
“The management staff, nursing and support staff are amazingly caring, competent people. The staff truly cares about their residents as individuals.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Syracuse Home Association shows a pattern of safety and infrastructure issues, with recurring problems in electrical systems and respiratory care across multiple surveys from 2019 to 2024. The facility has corrected all identified deficiencies, but repeated violations suggest ongoing challenges with maintaining proper electrical equipment usage and providing adequate respiratory care for residents.
Jan 27, 2026Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 9, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 4, 2021Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Syracuse Home Association
nonprofit
Ownership & Management
Owners
Mcharrie Life, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit mcharrielife.org
Medicare data downloads
Original nursing home datasets
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