Surry Community Health Center by Harborview
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (5 vs median 4.0)
- High staff turnover (52%)
Bottom 25% in NC · Critically understaffed (RN) · Worst in HARBORVIEW HEALTH SYSTEMS chain · $145,262 in fines
What this means for your family
This facility is highly regarded for its physical therapy and compassionate care, making it a strong candidate for rehabilitation. However, because several reviewers noted significant staffing shortages that impacted daily care routines, I recommend asking the administration directly about their current CNA-to-patient ratios and how they ensure timely assistance during peak hours.
Google Reviews
Google Reviews
42 reviews on Google“Surry Community Health Center receives high praise for its dedicated physical therapy team and compassionate nursing staff who are frequently cited for treating residents like family. While many families report positive experiences with rehab and daily care, some reviewers have raised significant concerns regarding staffing ratios, particularly the impact of high patient-to-CNA workloads on response times and hygiene routines.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive nursing/CNA staff
- Clean and well-maintained facility
- Helpful administrative and reception staff
Concerns
- Severe understaffing leading to long wait times for basic needs (mentioned by 3 reviewers)
- Inconsistent billing processes and communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a top priority for your residents, what specific steps is the facility taking to ensure that call lights are answered promptly and basic daily needs are met consistently?
- 2I noticed the facility has had some recent health inspection challenges; could you walk me through the specific improvements you have implemented to address those CMS findings?
- 3The physical and occupational therapy programs here come highly recommended; how do you integrate those services into the daily schedule to ensure residents stay active and engaged?
- 4How does your administrative team handle billing and financial communication to ensure that families are kept fully informed and that any discrepancies are resolved quickly?
- 5In the event of a sudden medical emergency, what is your protocol for coordinating care with local hospitals and ensuring that family members are notified immediately?
- 6What opportunities are available for residents to socialize and participate in group activities outside of their therapy sessions to help them feel more at home?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team has helped me tremendously. Trevor, Vicky and Kayla have all done an exceptional job helping me get back my strength and walking capabilities.”
“From day one when Crystal Easter, Director of Social Services put our apprehensions at ease settling our son in for the long recovery, to the entire staff continuing to welcome him as family not just a number, I want to let everyone know the care, dedication and treatment provided here is excellent.”
“The receptionist, Brittany, gave us a great tour. She was very helpful and answered all of our (million) questions with kindness. She never made us feel like we were burdening her, and we never felt rushed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 36 deficiencies across three surveys, including 16 complaint-triggered violations where families filed reports. The most recurring problems involve medication management, protection from abuse and neglect, and nursing staffing adequacy. While all deficiencies show correction dates, the pattern of repeated issues in critical areas like resident safety and medication errors suggests ongoing quality challenges that families should carefully consider.
Jun 11, 2025Routine4
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 11, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 27, 2024Routine9
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 27, 2024Complaint14
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 1, 2022Routine7
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Federal Penalties
Fine
Mar 27, 2024
$145,262
Ownership & Operations
Who Operates This Facility
Surry Community Health Center by Harborview
for profit
Chain Affiliation
Harborview Health Systems
22 facilities nationwide
Chain avg rating: 2.0/5 · Rank 18 of 20 (Worst)
Ownership & Management
Owners
Ga Nc 14, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit surry-health.com
Medicare data downloads
Original nursing home datasets
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