See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Surry Community Health Center by Harborview

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

542 Allred Mill Road, Mount Airy, NC 27030120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 42 Google reviews

5
4
3
2
1
Surry Community Health Center by Harborview Nursing Home in Mount Airy, NC — Street View
Street View

Watch Surry Community Health Center by Harborview

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (5 vs median 4.0)
  • High staff turnover (52%)

Bottom 25% in NC · Critically understaffed (RN) · Worst in HARBORVIEW HEALTH SYSTEMS chain · $145,262 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its physical therapy and compassionate care, making it a strong candidate for rehabilitation. However, because several reviewers noted significant staffing shortages that impacted daily care routines, I recommend asking the administration directly about their current CNA-to-patient ratios and how they ensure timely assistance during peak hours.

Google Reviews

Google Reviews

42 reviews on Google
Surry Community Health Center receives high praise for its dedicated physical therapy team and compassionate nursing staff who are frequently cited for treating residents like family. While many families report positive experiences with rehab and daily care, some reviewers have raised significant concerns regarding staffing ratios, particularly the impact of high patient-to-CNA workloads on response times and hygiene routines.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean9.0ActivitiesN/AMeds5.0Memory9.0Comms6.0Value7.0

Strengths

  • Highly effective physical and occupational therapy
  • Compassionate and attentive nursing/CNA staff
  • Clean and well-maintained facility
  • Helpful administrative and reception staff

Concerns

  • Severe understaffing leading to long wait times for basic needs (mentioned by 3 reviewers)
  • Inconsistent billing processes and communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02022(1)3.82023(10)4.92024(25)3.92025(7)4.02026(5)

Distribution · 48 analyzed

5
36
4
5
3
2
2
1
1
4

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that staffing levels are a top priority for your residents, what specific steps is the facility taking to ensure that call lights are answered promptly and basic daily needs are met consistently?
  • 2I noticed the facility has had some recent health inspection challenges; could you walk me through the specific improvements you have implemented to address those CMS findings?
  • 3The physical and occupational therapy programs here come highly recommended; how do you integrate those services into the daily schedule to ensure residents stay active and engaged?
  • 4How does your administrative team handle billing and financial communication to ensure that families are kept fully informed and that any discrepancies are resolved quickly?
  • 5In the event of a sudden medical emergency, what is your protocol for coordinating care with local hospitals and ensuring that family members are notified immediately?
  • 6What opportunities are available for residents to socialize and participate in group activities outside of their therapy sessions to help them feel more at home?

Personalized based on this facility's data


Key Review Excerpts

The therapy team has helped me tremendously. Trevor, Vicky and Kayla have all done an exceptional job helping me get back my strength and walking capabilities.

Rehab patient · 2024★★★★★

From day one when Crystal Easter, Director of Social Services put our apprehensions at ease settling our son in for the long recovery, to the entire staff continuing to welcome him as family not just a number, I want to let everyone know the care, dedication and treatment provided here is excellent.

Long-term resident's family · 2024★★★★★

The receptionist, Brittany, gave us a great tour. She was very helpful and answered all of our (million) questions with kindness. She never made us feel like we were burdening her, and we never felt rushed.

Prospective family member · 2024★★★★★
Source: 42 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.34hrs
46%
Registered nurses for medical care
Total Nursing
3.27hrs
80%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

8

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility37.1%
Worse than Avg
Here
37.1%
US
15.3%
NC
20.2%
Surry
21.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility80.5%
Worse than Avg
Here
80.5%
US
93.4%
NC
91.7%
Surry
98.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.4%
Worse than Avg
Here
31.4%
US
14.4%
NC
16.4%
Surry
22.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.1%
Mixed vs Avgs
Here
30.1%
US
19.5%
NC
21.5%
Surry
30.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.1%
Better than Avg
Here
3.1%
US
12.1%
NC
5.4%
Surry
4.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.8%
Worse than Avg
Here
26.8%
US
19.4%
NC
21.0%
Surry
18.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility34.0%
Worse than Avg
Here
34.0%
US
79.8%
NC
78.1%
Surry
94.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility37.1%
Worse than Avg
Here
37.1%
US
81.8%
NC
80.1%
Surry
93.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
NC
1.5%
Surry
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
Near state avg (5.6)
16 complaint-triggered
$145,262 in fines

This facility has significant concerns with 36 deficiencies across three surveys, including 16 complaint-triggered violations where families filed reports. The most recurring problems involve medication management, protection from abuse and neglect, and nursing staffing adequacy. While all deficiencies show correction dates, the pattern of repeated issues in critical areas like resident safety and medication errors suggests ongoing quality challenges that families should carefully consider.

Jun 11, 2025Routine
4
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jun 11, 2025Complaint
2
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Mar 27, 2024Routine
9
0585Immediate jeopardy · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0697Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0880Immediate jeopardy · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Mar 27, 2024Complaint
14
0602Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0607Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0755Immediate jeopardy · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0603Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0604Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0550Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 1, 2022Routine
7
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Federal Penalties

Fine

Mar 27, 2024

$145,262

Ownership & Operations

Who Operates This Facility

Owner / Operator

Surry Community Health Center by Harborview

Organization Type

for profit

Chain Affiliation

Chain Name

Harborview Health Systems

Chain Size

22 facilities nationwide

Chain avg rating: 2.0/5 · Rank 18 of 20 (Worst)

Ownership & Management

Owners

Ga Nc 14, LLC

Owner · Organization

100%

Key personnel

Howlett, WandaW-2 Managing EmployeeEnglander, DavidOfficer / DirectorLeibowitz, ChaimOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call