Suring Health and Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 7)
Below average in WI · Below recommended RN staffing · No penalties on record
What this means for your family
This facility receives high marks for its therapy department and long-term care atmosphere, but families should be aware of significant reported issues with food quality and sanitation. I strongly recommend visiting during off-hours to observe staffing levels and asking for a detailed explanation of their medication management and billing processes before admission.
Google Reviews
Google Reviews
18 reviews on Google“Suring Health and Rehab Center receives polarized feedback, with some families and patients praising the compassionate staff and clean environment, while others report severe issues regarding hygiene, food quality, and medication management. While the therapy department is highlighted as a strength by some, multiple reviewers have raised serious concerns about understaffing, theft of personal property, and poor communication from administrative staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy
- Home-like atmosphere for long-term residents
Concerns
- Poor food quality and failure to meet dietary needs (mentioned by 3 reviewers)
- Inconsistent medication management and administration (mentioned by 2 reviewers)
- Understaffing leading to lack of assistance (mentioned by 2 reviewers)
- Unsanitary conditions and hygiene failures (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you are quite active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2Given that some residents have specific nutritional requirements, could you walk me through how the kitchen team ensures dietary needs are consistently met and monitored?
- 3With the current staffing levels, what is the process for ensuring residents receive timely assistance with daily hygiene and personal care needs?
- 4What protocols are in place to ensure accuracy and consistency when administering medications, especially during shift changes?
- 5Since the facility is smaller with 50 residents, what kind of social activities or community events are planned to keep residents engaged and feeling at home?
- 6How does your nursing team coordinate with local hospitals or emergency services if a resident experiences a sudden change in health status?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy department is great at getting your butt up and getting better!!”
“The staff were always considered like a second family to her and to my family. We were impressed with how everyone worked together to make sure the residents had the best care possible.”
“The food was absolutely the most disgusting and non-adherent to my dietary needs. This facility is stuck in jurassic times with out of date equipment and products for resident care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recurring issues in infection control, abuse/neglect reporting, and communication with families about resident incidents. The facility shows persistent problems across surveys, including recent complaints in 2025 about treatment failures and abuse protection. Key concerns include medication management errors, poor infection prevention, inadequate notification of families during emergencies, and food safety issues, though all violations have correction dates on file.
Apr 1, 2026Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 7, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 23, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 17, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 5, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
Suring Health and Rehab Center
for profit
Chain Affiliation
Champion Care
21 facilities nationwide
Chain avg rating: 2.1/5 · Rank 14 of 20
Ownership & Management
Owners
Ruvel, Menachem
Owner
Weinberg, Yisroel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit suring-health.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.