Surge Rehabilitation and Nursing LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 301 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Top 25% in NY · Below recommended RN staffing · Above recommended total nurse staffing · Best in PARAGON HEALTHNET chain · No penalties on record · Very few deficiencies
What this means for your family
This facility's rehabilitation and therapy department is highly regarded and often cited as a reason for successful recovery. However, families should be aware of recurring reports regarding slow response times to call bells and communication gaps; we recommend visiting frequently and establishing a clear point of contact with the social work team immediately upon admission.
Google Reviews
Google Reviews
301 reviews on Google“Surge Rehabilitation and Nursing LLC receives highly polarized feedback, with many families praising the dedicated physical therapy team and specific staff members for their compassionate care. However, a significant number of reviewers report serious concerns regarding slow response times to call bells, poor communication, and inconsistent nursing care, particularly during off-hours or weekends.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy programs
- Warm and professional social work staff
- Clean and welcoming facility atmosphere
- Strong focus on patient rehabilitation and recovery
Concerns
- Slow response times to call bells and requests for assistance (mentioned by 5 reviewers)
- Inconsistent nursing care and medication management errors (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Building maintenance issues including odors and cleanliness in patient rooms (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 178 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given your strong reputation for physical and occupational therapy, how do you integrate these recovery programs into a resident's daily routine?
- 2With a 3-star staffing rating, what systems do you have in place to ensure that call bells are answered promptly and resident needs are met in a timely manner?
- 3Could you walk me through your current process for medication management and how you ensure accuracy and safety for residents?
- 4I noticed some feedback regarding communication; what is the best way for family members to stay updated on their loved one's care and reach staff when they have questions?
- 5How do you maintain the cleanliness and comfort of individual patient rooms to ensure a welcoming environment for all residents?
- 6What kind of social activities or community events do you offer to keep residents engaged and connected with one another throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The Rehab team of Terry, Rebecca + got her up and walking again. They have a very good, structured, PT/OT program that we are so grateful for!”
“It generally took 30-45 minutes to have a response to the bell. I was told if I couldn’t wait that long for help to use bathroom I would have to wear a diaper.”
“The social worker, Ms.Garcia was not only highly knowledgable, but also genuinely compassionate, taking the time to understand and accommodate to our family members needs and goals.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies in care planning across three surveys (2019, 2022, 2024), indicating ongoing challenges in developing comprehensive resident care plans. Additional issues include building safety problems and resident protection concerns, with one complaint-triggered deficiency involving misuse of resident belongings in 2025. While all violations show correction dates, the repeated care planning problems suggest persistent operational challenges families should investigate further.
Dec 22, 2025Routine14
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Aug 9, 2024Routine3
Construction Deficiencies
Install noncombustible or limited-combustible interior walls.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 6, 2022Routine5
Construction Deficiencies
Use approved construction type or materials.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Surge Rehabilitation and Nursing LLC
for profit
Chain Affiliation
Paragon Healthnet
11 facilities nationwide
Chain avg rating: 4.6/5 · Rank 7 of 11 (Best)
Ownership & Management
Owners
Braver, Moshe
Owner
Laufer, Issac
Owner
Lebowitz, Chaim
Owner
Lebowitz, Max
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
301 reviews from families & visitors
Official Website
Visit surgerehab.com
Medicare data downloads
Original nursing home datasets
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