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Nursing HomeMedicaid Investigative

Surge Rehabilitation and Nursing LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

49 Oakcrest Ave, Middle Island, NY 11953164 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 301 Google reviews

5
4
3
2
1
Surge Rehabilitation and Nursing LLC Nursing Home in Middle Island, NY — Street View
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0/ 10
none Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Top 25% in NY · Below recommended RN staffing · Above recommended total nurse staffing · Best in PARAGON HEALTHNET chain · No penalties on record · Very few deficiencies

Source: Medicare data

What this means for your family

This facility's rehabilitation and therapy department is highly regarded and often cited as a reason for successful recovery. However, families should be aware of recurring reports regarding slow response times to call bells and communication gaps; we recommend visiting frequently and establishing a clear point of contact with the social work team immediately upon admission.

Google Reviews

Google Reviews

301 reviews on Google
Surge Rehabilitation and Nursing LLC receives highly polarized feedback, with many families praising the dedicated physical therapy team and specific staff members for their compassionate care. However, a significant number of reviewers report serious concerns regarding slow response times to call bells, poor communication, and inconsistent nursing care, particularly during off-hours or weekends.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean5.0Activities9.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy programs
  • Warm and professional social work staff
  • Clean and welcoming facility atmosphere
  • Strong focus on patient rehabilitation and recovery

Concerns

  • Slow response times to call bells and requests for assistance (mentioned by 5 reviewers)
  • Inconsistent nursing care and medication management errors (mentioned by 6 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Building maintenance issues including odors and cleanliness in patient rooms (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2341.02022(1)4.02023(35)4.32024(49)4.62025(70)4.72026(23)

Distribution · 178 analyzed

5
135
4
18
3
2
2
5
1
18

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given your strong reputation for physical and occupational therapy, how do you integrate these recovery programs into a resident's daily routine?
  • 2With a 3-star staffing rating, what systems do you have in place to ensure that call bells are answered promptly and resident needs are met in a timely manner?
  • 3Could you walk me through your current process for medication management and how you ensure accuracy and safety for residents?
  • 4I noticed some feedback regarding communication; what is the best way for family members to stay updated on their loved one's care and reach staff when they have questions?
  • 5How do you maintain the cleanliness and comfort of individual patient rooms to ensure a welcoming environment for all residents?
  • 6What kind of social activities or community events do you offer to keep residents engaged and connected with one another throughout the week?

Personalized based on this facility's data


Key Review Excerpts

The Rehab team of Terry, Rebecca + got her up and walking again. They have a very good, structured, PT/OT program that we are so grateful for!

Long-term resident's family · 2025★★★★

It generally took 30-45 minutes to have a response to the bell. I was told if I couldn’t wait that long for help to use bathroom I would have to wear a diaper.

Rehab patient · 2023★★☆☆☆

The social worker, Ms.Garcia was not only highly knowledgable, but also genuinely compassionate, taking the time to understand and accommodate to our family members needs and goals.

Family member · 2024★★★★★
Source: 301 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.73hrs
98%
Registered nurses for medical care
Total Nursing
4.34hrs
OK
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
48%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility13.5%
Mixed vs Avgs
Here
13.5%
US
12.1%
NY
18.9%
Suffolk
32.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.5%
Worse than Avg
Here
21.5%
US
19.5%
NY
13.3%
Suffolk
16.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
93.4%
NY
91.3%
Suffolk
92.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.1%
Better than Avg
Here
14.1%
US
19.4%
NY
20.2%
Suffolk
16.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility15.4%
Worse than Avg
Here
15.4%
US
15.3%
NY
13.8%
Suffolk
12.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.4%
Worse than Avg
Here
16.4%
US
14.4%
NY
14.8%
Suffolk
13.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.2%
Better than Avg
Here
89.2%
US
81.8%
NY
77.0%
Suffolk
82.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.6%
Worse than Avg
Here
77.6%
US
79.7%
NY
78.8%
Suffolk
84.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
NY
1.2%
Suffolk
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Above state avg (7.6)
1 complaint-triggered

This facility has a concerning pattern of recurring deficiencies in care planning across three surveys (2019, 2022, 2024), indicating ongoing challenges in developing comprehensive resident care plans. Additional issues include building safety problems and resident protection concerns, with one complaint-triggered deficiency involving misuse of resident belongings in 2025. While all violations show correction dates, the repeated care planning problems suggest persistent operational challenges families should investigate further.

Dec 22, 2025Routine
14
0609Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 13, 2025Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Aug 9, 2024Routine
3
0163Potential for harm · IsolatedCorrected

Construction Deficiencies

Install noncombustible or limited-combustible interior walls.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Dec 6, 2022Routine
5
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Surge Rehabilitation and Nursing LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Paragon Healthnet

Chain Size

11 facilities nationwide

Chain avg rating: 4.6/5 · Rank 7 of 11 (Best)

Ownership & Management

Owners

Braver, Moshe

Owner

17%

Laufer, Issac

Owner

50%

Lebowitz, Chaim

Owner

17%

Lebowitz, Max

Owner

17%

Key personnel

Laufer, IssacContracted Managing EmployeeBraver, MosheOfficer / DirectorLaufer, IssacOfficer / DirectorLebowitz, ChaimOfficer / DirectorLebowitz, MaxOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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