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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 149 Google reviews
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This facility has areas of concern that warrant careful consideration. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Sunterra Springs Dardenne Prairie is a modern, upscale rehabilitation facility that receives high praise for its state-of-the-art therapy gym and professional therapy team. However, the facility faces significant, recurring criticism regarding understaffing, slow response times to call lights, and inconsistent nursing care, with several families reporting serious neglect and communication failures.
Quality Themes
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Concerns
Rating Trends
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Distribution · 147 analyzed
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Key Review Excerpts
“The therapy team took amazing care of my aunt and they were very gentle with her working through her pain. The discharge planner was so supportive with placement in a stressful situation.”
“My 94 year old family member who is visually impaired and hard of hearing was admitted for rehab. The actual therapy was outstanding. Outside of that, his care was substandard.”
“Very unprofessional. Left my father-in-law sitting in feces from 10pm until 9am. Only did something when we called the facility director. Anytime the call button was used the response was your not the only patient.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern of 14 complaint-triggered deficiencies where families filed reports about care issues. The most recurring problems involve care planning and quality standards, safety hazards and accident prevention, and resident rights violations including poor communication with families. Issues persist across multiple years, with recent complaints in 2025 about infection control, bladder care, and safety supervision, suggesting ongoing care quality concerns that families should carefully evaluate.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Jun 13, 2025
$10,358
Fine
Mar 19, 2025
$39,176
Payment Denial
Mar 19, 2025
5-day denial
Sunterra Springs Dardenne Prairie
for profit
Sunterra Springs
4 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 4 (Lowest rating)
Owners
Rmc Enterprises LLC
Owner · Organization
Ball Ventures LLC
Owner (parent company) · Organization
Bv Operations LLC.
Owner (parent company) · Organization
Bv Pac Holdings LLC
Owner (parent company) · Organization
Dlb Legacy LLC
Owner (parent company) · Organization
Ball, Allen
Owner (parent company)
Ball, Connie
Owner (parent company)
Bangerte, Nathan
Owner (parent company)
Bangerter, Dee
Owner (parent company)
Bangerter, Edward
Owner (parent company)
Bangerter, Johnathan
Owner (parent company)
Shrader, Richard
Owner (parent company)
Bangerter, Edward
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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Medicare Care Compare
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Google Reviews
149 reviews from families & visitors
Official Website
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Original nursing home datasets
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