Sunterra Springs Dardenne Prairie
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 141 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (22 vs median 10)
- High staff turnover (69%)
- High RN turnover (67%)
Bottom 25% in MO · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in SUNTERRA SPRINGS chain · $94,799 in fines
What this means for your family
Sunterra Springs offers an excellent environment for physical therapy and post-surgical recovery, with many families reporting successful transitions home. However, the facility struggles with nursing responsiveness and medication management; if you choose this facility, be prepared to be highly involved in your loved one's daily care and advocacy.
Google Reviews
Google Reviews
141 reviews on Google“Sunterra Springs Dardenne Prairie is a modern, upscale rehabilitation facility that receives high praise for its state-of-the-art therapy gym and professional therapy team. However, the facility faces significant, recurring criticism regarding understaffing, slow response times to call lights, and inconsistent nursing care, with several families reporting serious neglect and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and encouraging therapy team
- Modern, clean, and hotel-like facility
- Private rooms with private bathrooms
- Effective post-surgery rehabilitation outcomes
Concerns
- Slow or non-existent response to call lights (mentioned by 8 reviewers)
- Understaffing leading to neglect and hygiene issues (mentioned by 7 reviewers)
- Medication management errors and significant delays (mentioned by 5 reviewers)
- Poor communication from administration and case management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 139 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a modern, hotel-like design; how do you ensure that the same level of attention to detail is applied to resident call light response times?
- 2Given that the therapy team is highly regarded here, how do you coordinate their care plans with the nursing staff to ensure consistent support throughout the day?
- 3Could you walk me through your current process for medication administration and how you track and prevent potential delays or errors?
- 4I see that you actively engage with feedback online; what specific steps is the leadership team taking right now to improve communication between case managers and family members?
- 5With 38 residents, how does the team balance the need for personalized care with the current staffing levels to ensure hygiene and daily needs are consistently met?
- 6What does a typical daily activity schedule look like to keep residents engaged, and how do you encourage participation for those who might be hesitant?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team took amazing care of my aunt and they were very gentle with her working through her pain. The discharge planner was so supportive with placement in a stressful situation.”
“My 94 year old family member who is visually impaired and hard of hearing was admitted for rehab. The actual therapy was outstanding. Outside of that, his care was substandard.”
“Very unprofessional. Left my father-in-law sitting in feces from 10pm until 9am. Only did something when we called the facility director. Anytime the call button was used the response was your not the only patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 14 complaint-triggered deficiencies where families filed reports about care issues. The most recurring problems involve care planning and quality standards, safety hazards and accident prevention, and resident rights violations including poor communication with families. Issues persist across multiple years, with recent complaints in 2025 about infection control, bladder care, and safety supervision, suggesting ongoing care quality concerns that families should carefully evaluate.
Jan 15, 2026Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 5, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jul 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 13, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 5, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Jun 13, 2025
$10,358
Fine
Mar 19, 2025
$39,176
Payment Denial
Mar 19, 2025
5-day denial
Fine
Jun 14, 2023
$18,594
Ownership & Operations
Who Operates This Facility
Sunterra Springs Dardenne Prairie
for profit
Chain Affiliation
Sunterra Springs
4 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 4 (Worst)
Ownership & Management
Owners
Rmc Enterprises LLC
Owner · Organization
Ball Ventures LLC
Owner (parent company) · Organization
Bv Operations LLC.
Owner (parent company) · Organization
Bv Pac Holdings LLC
Owner (parent company) · Organization
Dlb Legacy LLC
Owner (parent company) · Organization
Ball, Allen
Owner (parent company)
Ball, Connie
Owner (parent company)
Bangerter, Dee
Owner (parent company)
Shrader, Richard
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
141 reviews from families & visitors
Official Website
Visit sunterrasprings.com
Medicare data downloads
Original nursing home datasets
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