Sunset Manor Conv Hosp
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 30 Google reviews
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What this means for your family
This facility offers specialized sub-acute care that has been highly effective for post-surgical recovery. However, families must remain extremely vigilant and actively participate in care planning, as multiple reviewers have reported issues with staff responsiveness and communication accuracy.
Google Reviews
Google Reviews
30 reviews on Google“Families can find high-quality sub-acute and rehabilitative care here, with several reviewers praising the professional nursing staff and the facility's ability to handle complex post-operative needs. However, there are serious allegations regarding neglect, hygiene issues, and a lack of responsiveness to call lights that require close monitoring by family members.”
Quality Themes
Tap a score for detailsStrengths
- Professional and caring nursing staff
- Effective sub-acute and post-op wound care
- Responsive administrative and therapy teams
- Clean and well-maintained environment
Concerns
- Neglect and failure to respond to call lights (mentioned by 2 reviewers)
- Inaccurate or misleading communication from staff (mentioned by 2 reviewers)
- Staffing shortages and understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
The owner provides personalized responses to positive reviews by using the reviewer's name and acknowledging specific staff members or family members. For negative reviews, they use a consistent template focused on empathy and an invitation to move the conversation to a private channel.
Questions for Your Tour
- 1How does your nursing team ensure that call lights are answered promptly, especially during busy shifts?
- 2I noticed the administration is active in responding to feedback; how do you typically communicate updates or changes in care to families?
- 3With your expertise in sub-acute and post-op wound care, what does the monitoring process look like for a resident recovering from surgery?
- 4How do you manage staffing levels during the night or weekend shifts to ensure everyone gets the attention they need?
- 5What kind of daily activities or social programs do you have planned to keep residents engaged and active?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“I was admitted on Oct.3, 2023 and was there for a a whole month for post op care due to major surgery due to cancer, which left me unable to $speak, a G tube for feeding and a wound in my arm that required daily dressing changed..we highly recommend this facility because of their qualifie”
“The aids, nursing staff and administrators are proactive and very responsive to all requests. It’s always clean and rarely smells.”
“My dad spent more than 5 years here before passing away in another hospital in 2023. Overall, it was a good facility. The staff were nice and caring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sunset Manor has significant ongoing issues with families filing multiple complaints about safety hazards, medication management, and infection control problems appearing repeatedly across surveys. The facility shows persistent deficiencies in accident prevention, pharmaceutical oversight, and infection prevention, with one recent safety violation still uncorrected. While most violations are eventually addressed, the pattern of recurring problems in critical care areas and frequent family-initiated investigations suggests systematic challenges with maintaining consistent quality standards.
Jan 12, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 26, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nov 20, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 21, 2025Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Environmental Deficiencies
Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jan 21, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 3, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Keep all essential equipment working safely.
Ownership & Operations
Who Operates This Facility
Sunset Manor Conv Hosp
for profit
Chain Affiliation
David Johnson
46 facilities nationwide
Chain avg rating: 3.2/5 · Rank 20 of 45
Ownership & Management
Owners
Gibraltar Convalescent Hospital INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit sunsetmanorcare.com
Medicare data downloads
Original nursing home datasets
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