Sunrise of Crestwood
Families consistently rate this highly — reviewers highlight compassionate and attentive memory care staff. Schedule a visit to confirm the fit.
based on 29 Google reviews
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What this means for your family
Sunrise of Crestwood is highly regarded for its memory care environment and dedicated staff, making it a strong contender for families prioritizing compassionate, hands-on support. However, because some families have noted inconsistencies in dining and staff turnover, we recommend scheduling a visit during a weekend or evening to observe staffing levels and meal service firsthand.
Google Reviews
Google Reviews
29 reviews analyzed“Sunrise of Crestwood receives high praise from many families for its compassionate memory care staff and professional leadership, particularly in recent years. However, some reviewers have expressed concerns regarding staff turnover, inconsistent care quality, and dining services, suggesting that experiences may vary depending on the specific care team.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive memory care staff
- Professional and responsive leadership
- Clean and well-maintained environment
- Strong focus on resident quality of life
Concerns
- High staff turnover impacting consistency of care (mentioned by 2 reviewers)
- Decline in food and dining service quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the leadership team engages with the community and responds to feedback; how does that communication style translate to the day-to-day care for residents?
- 2We want to ensure a sense of stability for our loved one, so how do you approach staff training and retention to maintain consistent caregiving relationships?
- 3Could you tell us a bit about the current dining program and how the menu is planned to ensure high-quality, nutritious meals every day?
- 4What kind of daily activities or social outings are available to help residents stay engaged and improve their overall quality of life?
- 5In the event of a medical emergency or a sudden change in health during the night, what is the specific protocol for notifying the family and providing care?
- 6The facility looks very well-maintained and clean; how does the team manage the upkeep of the common areas to ensure a comfortable environment for all 116 residents?
Personalized based on this facility's data
Key Review Excerpts
“The peace of mind and comfort my siblings and I have knowing our Mother is lovingly cared for and attended to by the compassionate, understanding and professionally wonderful humans at Sunrise of Crestwood is immeasurable.”
“Professional and friendly staff. My mother's mental health improved a lot after moving in here, and she started eating far better. Very easy to reach someone to talk to.”
“My best friend, Joe Buenahora, for whom I have the health care proxy and power of attorney , moved into Sunrise at Crestwood on June 4th and the care and attention that he has received has been absolutely beyond satisfactory.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
26 violations from 6 inspections
Mar 17, 2025Other
Records and reports
Jan 14, 2025Other
Records and reports
Dec 19, 2024Complaint22Report
Resident services
Food service
Personnel
Records and reports
Environmental standards
Environmental standards
Admission and retention standards.
General provisions
Resident services
Food service
Food service
Personnel
Environmental standards
Disaster and emergency planning
Resident services
Food service
Food service
Food service
Personnel
Records and reports
Environmental standards
Disaster and emergency planning
Oct 22, 2024Other
Records and reports
Oct 15, 2024Other
Records and reports
Jun 6, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Gwc-crestwood, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit sunriseseniorliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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