Sunrise Health Services
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 63 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 7)
Bottom 25% in WI · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in NORTH SHORE HEALTHCARE chain · $113,910 in fines
What this means for your family
While some families report positive experiences with the administrative and social work teams, the recurring reports of slow call-light response times and medication errors are significant red flags. If you are considering this facility, we strongly recommend checking the most recent state inspection reports and asking specifically about their current nurse-to-patient ratios and medication verification protocols.
Google Reviews
Google Reviews
63 reviews on Google“Sunrise Health Services receives highly polarized feedback, with some families praising the compassionate care and helpful social work team, while others report severe neglect and systemic operational failures. Multiple reviewers have raised serious concerns regarding slow response times to call lights, poor hygiene, and medication management errors. Prospective families should be aware that the facility has faced significant criticism regarding staffing levels and regulatory compliance.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and communicative social services team
- Some dedicated, professional nursing staff
- Effective rehab therapy programs
- Supportive administrative leadership
Concerns
- Extremely slow response times to call lights (mentioned by 6 reviewers)
- Poor hygiene and failure to assist with basic needs (diaper changes, bathing) (mentioned by 5 reviewers)
- Medication management and pharmacy errors (mentioned by 3 reviewers)
- Staffing shortages and high turnover (mentioned by 4 reviewers)
- Theft of personal belongings and money (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
- 2With the current staffing levels, what is your specific protocol for ensuring call lights are answered promptly and residents' hygiene needs are met in a timely manner?
- 3Can you walk me through your current system for medication administration and how you prevent errors to ensure residents receive the correct doses on time?
- 4Given the recent focus on facility operations, what steps are you taking to ensure the safety and security of residents' personal belongings and financial items?
- 5How do you maintain consistent care and build strong relationships with residents despite the challenges of staff turnover?
- 6What does the daily social and dining schedule look like, and how do you ensure that residents who need extra assistance are fully supported during mealtimes?
Personalized based on this facility's data
Key Review Excerpts
“My mom had $200 in cash stolen out of her purse when she was there. This is NOT a good place to place your elderly loved ones.”
“They run short staffed as a norm. Their pharmacy and nursing staff could not comprehend dosages of liquid meds... Imagine having to not only explain the metric system to them but being forced to “smuggle” in our own meds.”
“Although Sunrise is not exempt from staffing issues, I see the effort put in by those who are there advocating for my family member. On a regular basis, management visits my loved one to check in and see how things are going.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about this facility, triggering 18 deficiencies across surveys. The most concerning recurring issues involve wound care and pressure ulcer prevention, medication management, and safety hazards that could cause accidents. While the facility reports correcting each deficiency, the same problems persist across multiple years, particularly regarding proper medical treatment and basic safety protocols, raising questions about sustained improvement.
Feb 25, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 24, 2025Routine12
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 24, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 1, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Mar 19, 2025Complaint6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 1, 2024Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Federal Penalties
Fine
Mar 19, 2025
$83,067
Fine
Apr 4, 2024
$30,843
Ownership & Operations
Who Operates This Facility
Sunrise Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 56 of 58 (Worst)
Ownership & Management
Owners
Nshf Operations LLC
Owner · Organization
Mills, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit sunrisehealthservice.com
Medicare data downloads
Original nursing home datasets
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