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Assisted Living

Sunrise at Sterling Canyon

Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.

25815 Mcbean Pkwy, Valencia · Valencia, CA 91355140 bedsLicensed & Active
Google rating
4.5/5

based on 53 Google reviews

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Sunrise at Sterling Canyon Assisted Living in Valencia, CA — Street View
Street View

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What this means for your family

This facility is an excellent choice for families seeking a warm, community-oriented environment with highly praised staff. However, if your loved one has specific dietary preferences or requires high-frequency personal care, you should investigate recent reports of cost-cutting in dining and verify that care schedules remain consistent.

Google Reviews

Google Reviews

53 reviews on Google
Sunrise at Sterling Canyon is highly regarded by long-term residents and their families for its warm, home-like atmosphere and a dedicated staff that treats residents like family. While many praise the excellent memory care and engaging activities, some recent concerns have been raised regarding cost-cutting measures affecting dining quality and potential staffing shortages in specific units.

Quality Themes

Tap a score for details
Food4.0Staff9.0Clean9.0Activities9.0MedsN/AMemory8.0Comms9.0Value3.0

Strengths

  • Compassionate and attentive care staff
  • Engaging activities and off-site excursions
  • Welcoming, home-like environment
  • Strong memory care support

Concerns

  • Perceived cost-cutting affecting dining quality and service
  • Low caregiver-to-resident ratio in memory care
  • Inconsistency in hygiene/bathing schedules following ownership changes

Rating Trends

Tap a year to see what changed

234'17(2)'19(5)'21(7)'23(8)'25(13)'26(8)

Distribution · 59 analyzed

5
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How They Respond to Reviews

78%response rate
Generic

The owner relies heavily on a small set of repetitive, templated responses that are copy-pasted across many different reviews. While they attempt to personalize by adding the reviewer's name, the core message remains virtually identical regardless of the specific review content.

Questions for Your Tour

  • 1We've heard wonderful things about how much the management cares about feedback; how does the team use resident and family input to improve the daily dining experience?
  • 2The home-like atmosphere here is lovely; how do you ensure that the personalized care and attention to hygiene and daily routines remain consistent for every resident?
  • 3Could you tell us more about the variety of engaging activities and off-site excursions available to help residents stay connected to the community?
  • 4For a resident needing more specialized support, what specific staffing levels and training are in place within your memory care neighborhood?
  • 5What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
  • 6With 140 residents, how do you balance maintaining a warm, intimate environment while ensuring everyone receives timely service during meal times?

Personalized based on this facility's data


Key Review Excerpts

My mother has been a resident at Sunrise Sterling Canyon for close to 10 years. She transitioned to Reminiscence/Memory Care a few and the staff is excellent . They have activities to keep her engaged and they take the residents offsite to restaurants etc.

Long-term resident's family · 2026★★★★★

The care managers and staff are so caring, patient and kind. In fact, I recently moved my dad from room-to-room and folks from the care team and maintenance stepped in to help me which was so above and beyond.

Family member · 2025★★★★★

I have lived at Sunrise for 6 years now and wanted to share my experience here with others. I'm very happy here. Sunrise always puts my welfare first.

Current resident · 2025★★★★★
Source: 53 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

11total
2 Type B— non-compliance
Clean record— no deficiencies found
Oct 2, 2025Inspection
Clean

The facility underwent a required one-year visit inspection. The narrative section indicates that the LPA observed several positive aspects, including proper stocking of food, clean common areas, and appropriate safety measures like inaccessible sharps and functioning fire alarms. No specific deficiencies were cited in the report.

Oct 6, 2024Inspection
Clean

The facility underwent a required annual inspection and was evaluated by the LPA and a supervisor. The report indicates that the facility was observed to be clean, properly stocked, and maintained safe operational standards across various areas. No deficiencies were cited during this inspection.

Jul 18, 2024Complaint
Clean

This report details an investigation into two allegations: inadequate food service and facility disrepair. The investigator found no evidence to substantiate either allegation after reviewing records, conducting a physical tour, and interviewing staff and residents. No health and safety hazards were noted during the visit.

Mar 13, 2024Complaint
Clean

This report documents a complaint investigation regarding a resident developing pressure injuries due to alleged neglect. The investigation found that the allegation was unsubstantiated at this time, as record review and staff interviews did not provide enough information to verify the claim. No immediate health and safety hazards were noted during the visit.

Mar 18, 2023Complaint
Clean

This report details a complaint investigation regarding staff supervision leading to resident falls. The investigation found that the allegation was unsubstantiated at this time, as the facility implemented necessary protocols to prevent falls following the resident's return from hospitalization.

Dec 28, 2022Complaint
Clean

COMPLAINT INVESTIGATION REPORT

Sep 27, 2022Inspection
Clean

The facility underwent an Annual Required visit and inspection. The evaluator noted that the facility appeared sanitary across various areas, including the kitchen, common areas, and resident rooms. No deficiencies were cited during the inspection, and the report was signed by all parties.

Sep 14, 2022Complaint
Clean

This report details a complaint investigation regarding a resident sustaining multiple falls while in care. The investigation found that the allegation was Unsubstantiated based on interviews and document review. No specific deficiencies were cited in the provided report content.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Szr Sterling Canyon AL; Sunrise Senior Living Mgt

Administrator

BERRY, TAMARA

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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