Sunnycrest Manor
Strong Medicare quality ratings; families often praise warm, compassionate nursing staff. Still worth an in-person visit.
based on 47 Google reviews
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What this means for your family
Sunnycrest Manor is frequently praised for its compassionate staff and clean environment, making it a potentially warm home for your loved one. However, given the serious reports of medical neglect and understaffing, we strongly advise you to conduct an unannounced visit and specifically ask about their protocols for medical care and wound management.
Google Reviews
Google Reviews
47 reviews on Google“Sunnycrest Manor receives high praise for its caring, dedicated staff who are frequently described as treating residents like family. While many families appreciate the clean environment and the facility's efforts to keep them involved, there are serious concerns regarding understaffing and specific instances of neglect that have led to tragic outcomes. Prospective families should weigh the strong interpersonal care against reports of administrative oversight and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing staff
- Clean and well-maintained facility
- Active family engagement and events
- Beautiful, scenic location
Concerns
- Understaffing leading to service delays (mentioned by 2 reviewers)
- Serious allegations of neglect or poor medical oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the warm and compassionate nursing staff here; how do you foster that culture of care with your team?
- 2With the beautiful, scenic location of Sunnycrest Manor, what kind of outdoor or nature-based activities are available for residents?
- 3Can you walk us through your specific protocols for medication management to ensure everything is administered accurately and on time?
- 4How does the nursing team handle medical emergencies or changes in a resident's condition during the overnight hours?
- 5We noticed the facility is very well-maintained; how often are the resident rooms and common areas deep-cleaned?
- 6What are some of the favorite family engagement events or traditions that residents and their loved ones participate in here?
Personalized based on this facility's data
Key Review Excerpts
“They were a godsend for my husband. He loved it there. The help really cared and did everything they could to make him happy. He had dementia but some days he remembered.”
“Wonderful Nursing home. Caring staff. They offer a variety of activities for the residents. They keep families involved and even have a family night once a month.”
“Just had a really nice outside window visit with my mom, due to COVID rules. The Staff was wonderful, and really made sure the visit went flawlessly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
7
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sunnycrest Manor has ongoing issues with food safety, fire safety systems, and care planning that persist across multiple surveys from 2022 to 2025. The facility has received 32 deficiencies over five surveys, with families filing complaints that triggered additional inspections regarding resident rights and care planning. While the facility corrects deficiencies when cited, the repeated problems in critical areas like nutrition and safety systems suggest systemic challenges that warrant careful consideration.
Mar 5, 2026Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Sep 2, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 27, 2025Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 11, 2024Routine9
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 30, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Mar 30, 2026InspectionClean
Fed violations: 0, State violations: 0
Mar 5, 2026InspectionClean
Fed violations: 3, State violations: 0
Sep 2, 2025OtherClean
Fed violations: 1, State violations: 0
Apr 21, 2025ComplaintClean
Fed violations: 0, State violations: 0
Mar 26, 2025InspectionClean
Fed violations: 0, State violations: 0
Feb 27, 2025InspectionClean
Fed violations: 5, State violations: 0
May 15, 2024InspectionClean
Fed violations: 0, State violations: 0
Apr 11, 2024InspectionClean
Fed violations: 4, State violations: 0
Ownership & Operations
Who Operates This Facility
Sunnycrest Manor
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit dubuquecountyiowa.gov
Medicare data downloads
Original nursing home datasets
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