Sunny Hills Assisted Living (memory Care)
Limited public data on Sunny Hills Assisted Living (memory Care). Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 8 Google reviews
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What this means for your family
The recent appointment of a new director has brought some peace of mind to some families regarding staff warmth. However, you should proceed with caution and investigate the reports of neglect and poor communication, as previous management changes were linked to significant declines in care quality.
Google Reviews
Google Reviews
8 reviews on Google“Families may find comfort in the recent positive interactions with the new director and the friendly demeanor of the staff. However, there are significant concerns regarding a decline in care quality and resident neglect following management changes, alongside reports of poor communication when attempting to contact the facility.”
Quality Themes
Tap a score for detailsStrengths
- Kind and warm new director
- Friendly and caring staff members
Concerns
- Neglect of residents and rude staff behavior following management changes
- Poor communication and hanging up on callers
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the warmth of the new director; how has their leadership changed the daily culture for the residents?
- 2How does the communication team ensure that family members are kept updated and heard when they call with questions?
- 3With the recent changes in management, what specific steps have been taken to ensure consistent, high-quality care for every resident?
- 4What does a typical day of engagement and social activities look like for the residents in the memory care wing?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
- 6How do you ensure that the friendly and caring spirit of the staff remains consistent across all shifts?
Personalized based on this facility's data
Key Review Excerpts
“She was extremely kind, and watching her chat so warmly and cheerfully with my mother gave me great peace of mind. Everyone on the staff was friendly and caring.”
“There has been a recent change in management and staff. They are neglecting their residents, rude to family members, and staff seem to have chip on their shoulders.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Mar 2, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 2, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jan 22, 2026ComplaintClean
This report details an unannounced complaint investigation conducted on 01/22/2026 regarding pest control. The investigation included document review, staff and resident interviews, and a facility tour. Based on the findings, the department determined there was insufficient evidence to support the allegation, resulting in no cited deficiencies.
Jan 22, 2026InspectionClean
This report details an unannounced complaint investigation conducted on 01/22/2026 regarding pest control. The investigation included document review, staff and resident interviews, and a facility tour. Based on the findings, the department determined there was insufficient evidence to support the allegation, resulting in no cited deficiencies.
Jan 22, 2026ComplaintClean
This report details an unannounced complaint investigation conducted on 01/22/2026 regarding pest control. The investigation included document review, staff and resident interviews, and a facility tour. Based on the findings, the department determined there was insufficient evidence to support the allegation, resulting in no cited deficiencies.
Jan 22, 2026ComplaintClean
This report details an unannounced complaint investigation conducted on 01/22/2026 regarding pest control. The investigation included document review, staff and resident interviews, and a facility tour. Based on the findings, the department determined there was insufficient evidence to support the allegation, resulting in no cited deficiencies.
Dec 30, 2025ComplaintClean
This report details an unannounced complaint investigation conducted regarding pest control. The investigation included reviewing records, interviewing staff and residents, and touring the facility. Based on the findings, the department determined there was insufficient evidence to support the allegation, and therefore, no deficiencies were cited.
Nov 2, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Ownership & Operations
Who Operates This Facility
Spark Family Operation, LLC
"SUNGNAM PARK "SUSAN""
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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