Sunny Acres Nursing Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (25 vs median 11.0)
- High staff turnover (55%)
- High RN turnover (62%)
Bottom 25% in IL · Below recommended RN staffing · Worst in HERITAGE OPERATIONS GROUP chain · $267,237 in fines · Abuse citation
What this means for your family
While some families report excellent experiences with the nursing and therapy staff, the serious allegations of neglect and verbal abuse are concerning. We strongly recommend scheduling an unannounced tour to observe staff-resident interactions firsthand and speaking directly with current residents' families to verify the quality of care.
Google Reviews
Google Reviews
12 reviews on Google“Sunny Acres Nursing Home presents a polarized experience, with some families praising the skilled nursing and physical therapy teams while others express severe concerns regarding neglect and staff conduct. Recent feedback is split between high-praise testimonials and alarming allegations of poor care standards and unprofessional behavior.”
Quality Themes
Tap a score for detailsStrengths
- Skilled nursing team
- Effective physical therapy services
Concerns
- Allegations of neglect and poor care standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your skilled nursing and physical therapy teams; how do you coordinate those services to help residents regain their strength?
- 2How do you ensure that communication stays consistent and clear between the nursing staff and family members regarding daily updates?
- 3What specific steps are being taken to maintain high standards of cleanliness and hygiene in the resident rooms and common areas?
- 4Can you walk us through the protocols in place for handling medical emergencies or sudden changes in a resident's health during the night?
- 5What kind of daily activities or social events do you have planned to keep residents engaged and connected with one another?
- 6How does the facility work to address and resolve any concerns or feedback that families might bring to the administration's attention?
Personalized based on this facility's data
Key Review Excerpts
“An outstanding skilled nursing team that consistently go above and beyond for residents and families!”
“Wonderful health care and physical therapy”
“If you have a loved one that you truly care about, please for the love of God. DONT send them at Sunny Acres Nursing home. You are leaving them to die, in a neglected, unhealthy conditions, and unfortunately, verbal abusive nursing home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns of repeated deficiencies and multiple family complaints that triggered federal investigations. The most frequent problems involve accident prevention and safety hazards, medication management, and abuse/neglect reporting and prevention. While the facility corrects cited issues, the same care areas continue to have problems across surveys, indicating ongoing systemic challenges rather than isolated incidents.
Mar 26, 2026Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 28, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 18, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 28, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jul 26, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Feb 28, 2026
$71,610
Payment Denial
Feb 28, 2026
14-day denial
Fine
Jul 26, 2025
$83,948
Fine
Jan 27, 2025
$138,087
Payment Denial
Jan 27, 2025
52-day denial
Ownership & Operations
Who Operates This Facility
Sunny Acres Nursing Home
for profit
Chain Affiliation
Heritage Operations Group
9 facilities nationwide
Chain avg rating: 2.1/5 · Rank 8 of 8 (Worst)
Ownership & Management
Owners
County of Menard
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit sunnyacreshome.org
Medicare data downloads
Original nursing home datasets
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