Suncrest Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 84 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (23 vs median 6.0)
Bottom 25% in AZ · Below recommended RN staffing · No penalties on record · Abuse citation
What this means for your family
While recent reviews suggest a positive transformation under new management, the facility has a history of severe hygiene and medical neglect complaints. We strongly recommend an unannounced visit to inspect the cleanliness of the rooms and common areas, and suggest asking management directly about their current protocols for pest control and medication administration.
Google Reviews
Google Reviews
84 reviews on Google“Suncrest Healthcare Center is a polarizing facility that has recently undergone a rebranding effort as 'Resolve Harmony.' While many recent reviewers praise the staff for being attentive and compassionate, there is a long-standing history of severe complaints regarding facility hygiene, including reports of roaches and unpleasant odors. Families should carefully weigh the recent positive testimonials against serious historical allegations of neglect and poor medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Friendly and welcoming atmosphere
- Improvements in facility decor and maintenance
- Effective therapy and recovery support
Concerns
- Presence of pests (roaches/mice) (mentioned by 3 reviewers)
- Unsanitary conditions and strong odors (mentioned by 4 reviewers)
- Negligent medical care or medication errors (mentioned by 4 reviewers)
- Slow or non-existent response to call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, what specific steps are you taking to ensure the environment remains clean, sanitary, and free of pests?
- 2I noticed the staffing rating is strong; how does your team ensure that call lights are answered promptly and that residents receive timely assistance?
- 3Could you walk me through your protocols for medication management and how you ensure accuracy to prevent errors?
- 4What is your process for communicating with families regarding changes in a resident's health status, especially since we value staying very involved in our loved one's care?
- 5I see you have been working on facility updates; what kind of daily activities or social programs are currently available to keep residents engaged and active?
- 6How do you handle medical emergencies or urgent health concerns, and what is your relationship with local hospitals for quick transfers if needed?
Personalized based on this facility's data
Key Review Excerpts
“I was stuck in that filthiest place, with roaches, heard mice in the walls did nothing about their CNA'S PORING MY NEIGHBORS BATH WATER DOWN THE SINK I WAS SUPPOSED TO WASH MY FACE, BRUSH MY TEETH!”
“My Father is very happy, loves the food, loves the staff. He enjoys the activities with staff and other patients.I am so thankful for the whole staff at Suncrest, including Amy, have made this transition not only easier for my Father but for my whole Family.”
“I’ve noticed such an incredible transformation here lately. The atmosphere, professionalism, and attention to both residents and families truly stand out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
4
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of protecting residents from abuse and neglect, with families filing multiple complaints about these issues in recent years. The facility repeatedly struggles with resident protection, medication management, and staff training, with similar problems recurring across surveys from 2022 to 2024. While all deficiencies show correction dates, the persistent nature of abuse protection failures and the frequency of family complaints raise serious questions about care quality.
Mar 13, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 12, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 18, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 16, 2025Complaint1
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jul 3, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Suncrest Healthcare Center
for profit
Ownership & Management
Owners
De La Torre, Manuel
Owner
Golshan, Sharen
Owner
Leoni, Sean
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit resolveharmonycenter.com
Medicare data downloads
Original nursing home datasets
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