Nursing Home Investigative

Sun Health La Loma Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

14260 South Denny Boulevard, Litchfield Park, AZ 85340|43 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 44 Google reviews

(623) 537-7400 Directions Website

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3/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Above-median deficiencies (10 vs median 6.0)

Bottom 25% in AZ · Meets national RN staffing standard · Above recommended total nurse staffing · $12,735 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its physical therapy team and successful rehabilitation outcomes, making it a strong candidate for post-surgery recovery. However, families should be proactive in monitoring medication schedules and should request clear, written discharge plans well in advance to avoid the communication gaps noted by previous residents.

Google Reviews

44 reviews on Google

“Sun Health La Loma Care Center receives polarized feedback, with many families praising the facility for successful physical therapy outcomes and a clean, welcoming environment. However, a recurring pattern of complaints highlights significant issues with medication timing, understaffing, and poor communication regarding discharge planning and patient care.”

Quality Themes

Tap a score for details

Strengths

Effective physical therapy and rehabilitation programs
Clean and well-maintained facility grounds
Compassionate and attentive individual staff members
Strong social work and administrative support

Concerns

Inconsistent or delayed medication administration (mentioned by 4 reviewers)
Understaffing leading to slow response times for call buttons (mentioned by 3 reviewers)
Poor communication regarding discharge planning and medical status (mentioned by 3 reviewers)
Low-quality or cold food service (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 49 analyzed

How They Respond to Reviews

37%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed that medication management is a high priority for our family; could you walk us through the specific protocols and double-check systems you have in place to ensure medications are administered accurately and on time?
2Given the importance of clear communication during medical updates, what is your standard process for keeping families informed about changes in a resident's health status or discharge planning?
3When a resident uses their call button, what is the typical procedure and expected timeframe for a staff member to arrive and assist them?
4I see that you have a strong rehabilitation program; how do those therapy services integrate with the daily care routine to help residents maintain their independence?
5We appreciate that you actively engage with feedback online; how do you use that family input to make tangible improvements to the quality of your dining services and meal temperature?
6With 43 residents, how do you ensure that the social and activity calendar remains engaging and personalized to the specific interests of the people living here?

Personalized based on this facility's data

Key Review Excerpts

“The nurses, care and food staff were compassionate and kind. The facility is clean and beautiful and they keep the rooms and bathrooms spotless.”

Memory care family member · 2026★★★★★

“My mom was moved to La Loma Care Center in September 2023 after having surgery and between the nurse practitioners and the doctors there, she NEVER gets her pain medications on time.”

Long-term resident's family · 2023★☆☆☆☆

“Some of the staff did care and were friendly, but for the most part they were unorganized. My family member was consistantly ignored for 15 to 30 minutes after hitting the call button.”

Family member · 2018★☆☆☆☆

Source: 44 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.00hrs

Registered nurses for medical care

Total Nursing

5.29hrs

All nurses + aides combined

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

4.0%

Maricopa

4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility7.1%

Better than Avg

Here

7.1%

14.4%

10.6%

Maricopa

8.5%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility26.6%

Worse than Avg

Here

26.6%

19.4%

20.5%

Maricopa

20.8%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

4.9%

4.5%

Maricopa

4.3%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.0%

Better than Avg

Here

98.0%

93.4%

97.0%

Maricopa

97.6%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility23.5%

Mixed vs Avgs

Here

23.5%

19.5%

20.6%

Maricopa

23.6%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.8%

Better than Avg

Here

98.8%

81.8%

91.3%

Maricopa

93.6%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility92.7%

Better than Avg

Here

92.7%

79.8%

87.3%

Maricopa

89.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.1%

Maricopa

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies

1penalties

Above state avg (7.6)

2 complaint-triggered

$12,735 in fines

Two families filed complaints leading to citations for treatment issues and accident hazards, though both were corrected. The facility shows recurring problems with care planning and assessment, infection control, and food safety across multiple surveys. While all 17 deficiencies across 5 surveys have correction dates, the pattern of complaints and repeated care issues warrants careful evaluation during your visit.

Oct 28, 2025Complaint1 finding

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 25, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 28, 2025Routine10 findings

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 23, 2024Routine3 findings

0039Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0131Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

Nov 23, 2022Routine2 findings

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Oct 28, 2025

$8,278

State Inspection History

State Inspections

Source: AZ State Licensing Agency

10total

23deficiencies

Sep 19, 2025ComplaintNo deficiencies

CleanReport

The Complaint survey was conducted on September 19, 2025 in conjunction with the investigation of the following complaint 00144327. The census was 41.There were no deficiencies cited.

Aug 29, 2025ComplaintNo deficiencies

CleanReport

An onsite complaint survey was conducted on August 29, 2025 for the investigation of intake #00141144. There were no deficiencies cited.

Aug 12, 2025ComplaintNo deficiencies

CleanReport

The investigation of Complaints 2567776, 00138725, 00137135 was conducted on August 12, 2025, There were no deficiencies cited.

Jun 25, 2025Complaint2 deficiencies found

2Report

The complaint survey was conducted on June 25, 2025, with the investigation of intake #s: AZ00224903/00133876 AZ00224945/00134263 and AZ00223972/00124529 . The following deficiencies were cited:

25(d) Accidents. The facility must ensure that - §483.25(d)(1) The resident environment remains as free of accident hazards as is possible; and §483.25(d)(2)Each resident receives adequate supervisioFree of Accident Hazards/Supervision/Devices - 0689 FederalCorrected Aug 31, 2025

Based on observations, documentation, staff interviews, and policy and procedures, the facility failed to ensure that one resident (#1) did not elope. The sample was 3. The deficient practice could result in resident harm.

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected Aug 31, 2025

Based on observations, documentation, staff interviews, and policy and procedures, the facility failed to ensure highest practicable well-being to one resident (#1) who eloped.Â

Apr 1, 2025Other2 deficiencies found

2Report

NFPA 101

Violation cited

NFPA 101

Violation cited

Mar 25, 2025Complaint15 deficiencies found

15Report

The State compliance survey was conducted March 25, 2025 through March 28, 2025 in conjunction with the investigation of complaint(s) 00116597, AZ00221514, AZ00218697, AZ00218133, AZ00216083, AZ00214304, AZ00210775, AZ00210318, AZ00208245, AZ00207940, AZ00207988, AZ00204515, AZ00202497, AZ00202505, AZ00199335, AZ00195767, AZ00194399, AZ00194052, AZ09193920, AZ00192911, AZ00174775, AZ00174763, AZ00174582, AZ00174486, AZ00167062, AZ00167058, AZ00167024. The following deficiencies were cited:

A registered dietitian or director of food services shall ensure that: R9-10-423.B.1. Food is prepared: R9-10-423.B.1.a. Using methods that conserve nutritional value, flavor, and appearance; anR9-10-423.B.1.a.Corrected May 10, 2025

Violation cited

A director of nursing shall ensure that: R9-10-412.B.7. An unnecessary drug is not administered to a resident.R9-10-412.B.7.Corrected May 10, 2025

Violation cited

An administrator shall ensure that: R9-10-423.A.3. If a nursing care institution contracts with a food establishment, as defined in 9 A.A.C. 8, Article 1, to prepare and deliver food to the nursingR9-10-423.A.3.b.Corrected May 10, 2025

Violation cited

An administrator shall ensure that: R9-10-403.C.1. Policies and procedures are established, documented, and implemented to protect the health and safety of a resident that: R9-10-403.C.1.g. IncludR9-10-403.C.1.g.Corrected May 10, 2025

Violation cited

20(g) Accuracy of Assessments. The assessment must accurately reflect the resident's status.Accuracy of Assessments - 0641 FederalCorrected May 10, 2025

Violation cited

21 Comprehensive Person-Centered Care Planning §483.21(a) Baseline Care Plans §483.21(a)(1) The facility must develop and implement a baseline care plan for each resident that includes the instructioBaseline Care Plan - 0655 FederalCorrected May 10, 2025

Violation cited

25(e) Incontinence. §483.25(e)(1) The facility must ensure that resident who is continent of bladder and bowel on admission receives services and assistance to maintain continence unless his or her clBowel/Bladder Incontinence, Catheter, UTI - 0690 FederalCorrected May 10, 2025

Violation cited

25(f) Colostomy, urostomy,, or ileostomy care. The facility must ensure that residents who require colostomy, urostomy, or ileostomy services, receive such care consistent with professional standardColostomy, Urostomy, or Ileostomy Care - 0691 FederalCorrected May 10, 2025

Violation cited

45(d) Unnecessary Drugs-General. Each resident's drug regimen must be free from unnecessary drugs. An unnecessary drug is any drug when used- §483.45(d)(1) In excessive dose (including duplicaDrug Regimen is Free from Unnecessary Drugs - 0757 FederalCorrected May 10, 2025

Violation cited

60(d) Food and drink Each resident receives and the facility provides- §483.60(d)(1) Food prepared by methods that conserve nutritive value, flavor, and appearance; §483.60(d)(2) Food and drink thatNutritive Value/Appear, Palatable/Prefer Temp - 0804 FederalCorrected May 10, 2025

Violation cited

60(i) Food safety requirements. The facility must - §483.60(i)(1) - Procure food from sources approved or considered satisfactory by federal, state or local authorities. (i) This may include food iteFood Procurement,Store/Prepare/Serve-Sanitary - 0812 FederalCorrected May 10, 2025

Violation cited

80 Infection Control The facility must establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the develInfection Prevention & Control - 0880 FederalCorrected May 10, 2025

Violation cited

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.a. Address any medical conR9-10-414.B.3.a.Corrected May 10, 2025

Violation cited

An administrator shall ensure that: R9-10-422.1. An infection control program is established, under the direction of an individual qualified according to policies and procedures, to prevent the devR9-10-422.1.c.Corrected May 10, 2025

Violation cited

Mar 21, 2025ComplaintNo deficiencies

CleanReport

The complaint survey was conducted on March 21, 2025 through March 24, 2025, with the investigation of intake #: AZ00223885. There were no deficiencies cited:

Apr 15, 2024ComplaintNo deficiencies

CleanReport

The investigtion of complaint AZ00208464 was conducted on 4/15/2024. No deficiencies were cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sun Health La Loma Care Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Cavanaugh-Marsh, MaryOfficer / DirectorGilstrap, GregOfficer / DirectorHaskell, CorneliusOfficer / DirectorHoffman, SintraOfficer / DirectorKovala, IreneOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(623) 537-7400

sunhealthcommunities.org

14260 South Denny Boulevard

Litchfield Park, AZ 85340

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

44 reviews from families & visitors

Official Website

Visit sunhealthcommunities.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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