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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 45 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Staff turnover reported at 21%
Sun Health La Loma Care Center has a middle-range Medicare overall rating. Strengths include effective physical therapy and rehabilitation programs. Some reviewers note concerns about inconsistent or delayed medication administration (mentioned by 4 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Sun Health La Loma Care Center receives polarized feedback, with many families praising the facility for successful physical therapy outcomes and a clean, welcoming environment. However, a recurring pattern of complaints highlights significant issues with medication timing, understaffing, and poor communication regarding discharge planning and patient care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 50 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The nurses, care and food staff were compassionate and kind. The facility is clean and beautiful and they keep the rooms and bathrooms spotless.”
“My mom was moved to La Loma Care Center in September 2023 after having surgery and between the nurse practitioners and the doctors there, she NEVER gets her pain medications on time.”
“Some of the staff did care and were friendly, but for the most part they were unorganized. My family member was consistantly ignored for 15 to 30 minutes after hitting the call button.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 14 measures
10
measures
2
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2
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Two families filed complaints leading to citations for treatment issues and accident hazards, though both were corrected. The facility shows recurring problems with care planning and assessment, infection control, and food safety across multiple surveys. While all 17 deficiencies across 5 surveys have correction dates, the pattern of complaints and repeated care issues warrants careful evaluation during your visit.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Oct 28, 2025
$8,278
Source: AZ State Licensing Agency
The Complaint survey was conducted on September 19, 2025 in conjunction with the investigation of the following complaint 00144327. The census was 41.There were no deficiencies cited.
An onsite complaint survey was conducted on August 29, 2025 for the investigation of intake #00141144. There were no deficiencies cited.
The investigation of Complaints 2567776, 00138725, 00137135 was conducted on August 12, 2025, There were no deficiencies cited.
The complaint survey was conducted on June 25, 2025, with the investigation of intake #s: AZ00224903/00133876 AZ00224945/00134263 and AZ00223972/00124529 . The following deficiencies were cited:
Based on observations, documentation, staff interviews, and policy and procedures, the facility failed to ensure that one resident (#1) did not elope. The sample was 3. The deficient practice could result in resident harm.
Based on observations, documentation, staff interviews, and policy and procedures, the facility failed to ensure highest practicable well-being to one resident (#1) who eloped.Â
Violation cited
Violation cited
The State compliance survey was conducted March 25, 2025 through March 28, 2025 in conjunction with the investigation of complaint(s) 00116597, AZ00221514, AZ00218697, AZ00218133, AZ00216083, AZ00214304, AZ00210775, AZ00210318, AZ00208245, AZ00207940, AZ00207988, AZ00204515, AZ00202497, AZ00202505, AZ00199335, AZ00195767, AZ00194399, AZ00194052, AZ09193920, AZ00192911, AZ00174775, AZ00174763, AZ00174582, AZ00174486, AZ00167062, AZ00167058, AZ00167024. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
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Violation cited
The complaint survey was conducted on March 21, 2025 through March 24, 2025, with the investigation of intake #: AZ00223885. There were no deficiencies cited:
The investigtion of complaint AZ00208464 was conducted on 4/15/2024. No deficiencies were cited.
Sun Health La Loma Care Center
nonprofit
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