Sumter Health and Rehabilitation, L L C
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 27 Google reviews
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What this means for your family
The facility is highly regarded for its compassionate nursing care and active social programming, making it a strong candidate for those prioritizing resident engagement. However, families should be aware of potential communication gaps with administration; we recommend establishing a clear point of contact and a preferred communication schedule upon admission.
Google Reviews
Google Reviews
27 reviews on Google“Sumter Health and Rehabilitation receives high praise for its compassionate nursing staff and engaging activities, with many families reporting positive experiences during long-term care and rehabilitation stays. However, the facility has faced criticism regarding administrative responsiveness and communication, particularly from long-distance family members who reported difficulty receiving return calls.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Engaging resident activities and events
- Clean and well-maintained facility
- Helpful admissions and social services team
Concerns
- Poor communication and lack of follow-up from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Since communication is so vital for families, what is the best way for us to stay updated on our loved one's care and daily progress?
- 3With your 4-star staffing rating, how does your team ensure that residents receive consistent, personalized attention throughout the day?
- 4I see you have a great reputation for activities; could you walk us through what a typical social calendar looks like for a resident here?
- 5Regarding the recent health inspection results, what specific steps has the facility taken to address those findings and enhance the quality of care?
- 6How does your nursing team coordinate with local medical providers to ensure seamless care during a health emergency?
Personalized based on this facility's data
Key Review Excerpts
“The is a great facility. All this staff is very compassionate from administration staff to all the clinical staff. My Mom lived there until she passed away and we could.not have ask for better care for our Mom.”
“Courtney and Nicki have some amazing activities for the residents. Bingo, tie dye shirts, bird feeders, Easter hats, even for the guys. Karaoke was a blast.”
“My Mother was admitted to Sumter in January of 2024 and she was there until she died on 08-30-25. The staff was so caring and so good to her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated fire safety violations across all three surveys, with smoke barrier and fire alarm deficiencies appearing multiple times between 2018-2022. The most frequent issues involve fire safety systems, food safety, and infection control protocols. While all 22 deficiencies were reportedly corrected, the persistent recurrence of fire safety problems suggests ongoing challenges with maintaining proper safety standards that families should carefully consider.
Apr 21, 2022Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Sep 5, 2019Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Aug 16, 2018Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Ownership & Operations
Who Operates This Facility
Sumter Health and Rehabilitation, L L C
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 14 of 43
Ownership & Management
Owners
Northport Holding Operations, LLC
Owner · Organization
James N Estes Jr Family Dynasty Tr no 2
Owner (parent company) · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer E Agee Family Dynasty Tr no 2
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit sumterhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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