Summit Acres Nursing Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 47 Google reviews
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What this means for your family
This facility has a strong reputation for rehabilitation therapy and caring staff, making it a potential option for short-term recovery. However, families should be aware of serious concerns regarding medication management and evening shift care; we recommend conducting a site visit during evening hours to observe staff interactions firsthand.
Google Reviews
Google Reviews
47 reviews on Google“Summit Acres Nursing Home receives highly polarized feedback, with many reviewers praising the therapy department and the compassionate nature of the staff. However, there are serious, recurring allegations regarding poor care quality, medication management issues, and unprofessional behavior, particularly during evening shifts. Families should be aware that while some report excellent rehabilitation experiences, others have expressed deep dissatisfaction with the level of care provided to their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and supportive nursing staff
- Hands-on administrative leadership
- Clean and well-maintained facility
Concerns
- Inconsistent medication management and poor evening shift care (mentioned by 2 reviewers)
- Allegations of neglect and unprofessional staff conduct (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate those programs into a resident's daily routine?
- 2With the current staffing levels, what specific protocols do you have in place to ensure consistent medication management and oversight during the evening shifts?
- 3I see that administrative leadership is very hands-on here; how does that leadership team work to address concerns or feedback from families when they arise?
- 4Given the recent focus on maintaining high standards of care, what training or supervision measures are in place to ensure all staff members maintain a professional and supportive environment at all times?
- 5What steps does the facility take to ensure that residents remain engaged and active throughout the day, especially during the evening hours?
- 6In the event of a medical emergency, what is your specific protocol for communicating with family members and coordinating with local emergency services?
Personalized based on this facility's data
Key Review Excerpts
“I am amazed at how well the therapy department taught me to walk again. Amanda Palmer is simply AMAZING. I also want to thank Les, Megan, Sue and Heather.”
“They care here. It is not the fanciest or newest. But the staff is wonderful, communicate with family, care for their residents and do the best they can with the hard job they have in these hard times.”
“My aunt is in here and currently still is.. this is the worst place someone can go to very rude I have been on the phone with my aunt and have heard the way they have talked to her... the nurses are very rude and do not care and they don't give her her meds on time either.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for the flu
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Summit Acres has significant ongoing concerns with 17 complaint-triggered deficiencies, indicating families have filed reports about problems. The facility shows persistent issues across multiple surveys with abuse/neglect protection, daily care assistance, and pressure ulcer prevention. Recent 2025 surveys reveal widespread deficiencies in care planning, medication management, infection control, and resident safety, suggesting systemic problems that families should carefully evaluate before placement.
Mar 19, 2026Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 9, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 28, 2025Routine17
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
May 28, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 30, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 9, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Apr 26, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Summit Acres Nursing Home
for profit
Chain Affiliation
Altercare
22 facilities nationwide
Chain avg rating: 3.3/5 · Rank 10 of 22
Ownership & Management
Owners
Tsg Nursing Centers, INC
Owner · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Andrew M Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Gerald F Schroer Jr
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Matthew Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Margaret S Goodman
Owner (parent company) · Organization
Susanne Schroer Dynasty Trust U/a
Owner (parent company) · Organization
The Schroer Group, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit altercare.com
Medicare data downloads
Original nursing home datasets
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