Summerhill Elderliving Home & Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
Bottom 25% in GA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in CROSSROADS MEDICAL MANAGEMENT chain · $105,686 in fines · Very few deficiencies
What this means for your family
This facility is highly regarded for its short-term rehabilitation services, where patients consistently report excellent therapy and care. However, families considering long-term or memory care should be cautious; multiple reviewers have highlighted significant lapses in weekend staffing, communication, and basic resident needs. We strongly recommend visiting on a weekend to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
44 reviews on Google“Summerhill Elderliving Home & Care receives highly polarized feedback, with a clear divide between successful short-term rehabilitation patients and long-term care families. While many rehab patients praise the therapy team and facility cleanliness, long-term care families frequently report significant issues with weekend staffing, communication, and basic resident care. Potential families should be aware of recurring complaints regarding call-button response times and inconsistent dietary services.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean, well-maintained facility grounds
- Professional and attentive rehab nursing staff
- Positive environment for short-term recovery
Concerns
- Poor weekend staffing and lack of response to call buttons (mentioned by 3 reviewers)
- Inconsistent or incorrect dietary/meal service (mentioned by 2 reviewers)
- Difficulty reaching staff via phone or getting return calls (mentioned by 3 reviewers)
- Reports of unprofessional staff behavior or attitude (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that the rehab and therapy teams receive high praise; could you explain how those departments coordinate with the nursing staff to ensure a smooth recovery process?
- 2We understand that communication is vital for families; what is the best way to reach a staff member or nurse manager if we have a question during the weekend or after business hours?
- 3Regarding the dining experience, how do you handle specific dietary requirements or preferences to ensure meals are served accurately and consistently?
- 4Since the facility has a large capacity, what protocols do you have in place to ensure that call buttons are answered promptly, especially during shifts with lower staffing levels?
- 5I appreciate that the leadership team is active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
- 6Given that medication management is a high priority for us, could you walk us through your process for ensuring accuracy and timely delivery of medications?
Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation team is exceptional—highly skilled, attentive, and truly invested in each patient’s progress.”
“During the week service is pretty good, but come the weekends it's a different story. Patients not gotten up to go to the bathroom and are forced to urinate on themselves.”
“Worst place ever for the elderly! Really nice CNA staff, that is the only reason I gave one star! We moved our mom out after four days. In the span of those days, she had NO shower (they had no hot water) they forgot to feed her lunch one day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, resulting in 13 complaint-triggered deficiencies including recent serious issues with resident protection from abuse and neglect. Recurring problems span care planning, accident prevention, and family notification of resident incidents, with some issues like care planning and accident hazards persisting across multiple surveys from 2023 to 2025, suggesting ongoing challenges with correcting deficiencies.
Jan 23, 2026Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 28, 2025Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 5, 2024Routine4
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 5, 2024Complaint1
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Aug 28, 2023Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 1, 2022Routine6
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Federal Penalties
Fine
Jan 28, 2025
$78,228
Fine
Aug 28, 2023
$3,950
Fine
Aug 28, 2023
$3,951
Ownership & Operations
Who Operates This Facility
Summerhill Elderliving Home & Care
for profit
Chain Affiliation
Crossroads Medical Management
6 facilities nationwide
Chain avg rating: 2.8/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Summerhill, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit summerhillseniorcommunity.com
Medicare data downloads
Original nursing home datasets
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