Sullivan Healthcare & Senior Living
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 128 Google reviews
Watch Sullivan Healthcare & Senior Living
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 11.0)
Bottom 25% in IL · Critically understaffed (RN) · Worst in POINTE MANAGEMENT chain · $91,654 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its warm, family-like environment and active social calendar, making it a strong candidate for those seeking a supportive living community. Because the vast majority of reviews were posted in a single burst, we recommend scheduling an in-person tour to observe current staff-to-resident interactions and verify if the high level of care described is consistent in daily operations.
Google Reviews
Google Reviews
128 reviews on Google“Courtyard Estates in Sullivan is consistently praised by families for its warm, family-oriented atmosphere and dedicated staff. Reviewers frequently highlight the cleanliness of the facility, the quality of care provided to residents, and the variety of engaging activities offered. While the reviews are overwhelmingly positive, they appear to be part of a concentrated effort to boost the facility's online presence.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-oriented atmosphere
- Attentive and caring staff
- Clean and well-maintained facility
- Active social and community engagement
Rating Trends
Tap a year to see what changed
Distribution · 132 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is so wonderful to see how clean and well-maintained the facility looks; what is your routine for ensuring the common areas stay this inviting for residents?
- 2We have heard such lovely things about the warm, family-oriented atmosphere here; how do you help new residents feel like they are part of the community right away?
- 3Could you tell us more about the types of social activities and community engagement programs available to keep residents active and involved?
- 4With the recent inspections, what specific steps has the facility taken to improve staffing levels and ensure consistent care for every resident?
- 5How does the nursing team manage medical emergencies or sudden changes in a resident's health during the overnight hours?
- 6What is your process for addressing and resolving any care deficiencies or state violations to ensure the highest standard of safety?
Personalized based on this facility's data
Key Review Excerpts
“The staff does an amazing job of communicating with our family when my mom is in need of anything. They have worked to assure she receives the best medical care for her needs.”
“When she was transitioning to Heaven, they held her hand and ours, and shared our loss. My siblings and I are so thankful that she had such a w”
“I have been a guest at CYE in Sullivan for about three years; I came here to receive physical therapy and to recuperate after breaking my hip. I have been so pleased with the treatment that I’ve received; the administrator here is so concerned with what goes on with her residents and if there are concerns she addresses them promptly!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with a long-term catheter
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recurring issues in abuse and neglect protection, dietary services, and nursing staffing across recent surveys. The facility has faced serious deficiencies including failure to protect residents from abuse (appearing in five separate incidents), inadequate dietary staffing and food safety, and nursing coverage problems. While all violations show correction dates, the pattern of repeated complaints and similar deficiencies suggests ongoing operational challenges families should investigate during visits.
Apr 21, 2026Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 11, 2026Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jan 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 25, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 15, 2025Routine10
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 10, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Dec 20, 2024
$93,289
Payment Denial
Dec 20, 2024
23-day denial
Ownership & Operations
Who Operates This Facility
Sullivan Healthcare & Senior Living
for profit
Chain Affiliation
Pointe Management
12 facilities nationwide
Chain avg rating: 1.3/5 · Rank 9 of 12 (Worst)
Ownership & Management
Owners
Afmzl, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
128 reviews from families & visitors
Official Website
Visit hw-sullivan.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.