Stratford Court of Boca Raton
Strong Medicare quality ratings; families often praise highly effective rehabilitation and therapy team. Still worth an in-person visit.
based on 161 Google reviews
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What this means for your family
While Stratford Court offers excellent social programming and a strong therapy team, the recent surge in complaints regarding administrative responsiveness and aggressive rent increases is concerning. Families should demand a clear, written explanation of all potential fee increases and verify current staffing ratios in the nursing unit before committing.
Google Reviews
Google Reviews
161 reviews on Google“Stratford Court of Boca Raton receives polarized feedback, with many families praising the compassionate staff and successful rehabilitation outcomes, while others report severe neglect, poor communication, and aggressive rent increases. While long-term residents and their families often highlight the caring culture and engaging activities, recent reviews frequently cite significant issues with nursing responsiveness, billing transparency, and high staff turnover. Prospective families should carefully weigh the positive testimonials regarding therapy and social engagement against the recurring reports of administrative and clinical failures.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and therapy team
- Engaging activities and social programs
- Warm and professional frontline staff
- Smooth transition process for new residents
Concerns
- Significant and frequent rent increases (mentioned by 3 reviewers)
- Slow or non-existent response to call bells and nursing needs (mentioned by 6 reviewers)
- Poor communication and difficulty reaching administration/billing (mentioned by 5 reviewers)
- Understaffing and high staff turnover (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 164 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to reach administration or the billing department if we have questions once my loved one is settled?
- 2Given the high praise for your rehabilitation and therapy team, how do you ensure that same level of consistent, attentive care carries over to daily nursing needs and call-bell response times?
- 3With the state health inspection report noting some areas for improvement, what specific steps has the facility taken recently to enhance medication management and oversight?
- 4I see that social programs are a highlight here; could you walk me through a typical week of activities and how you help new residents integrate into these groups?
- 5We want to plan for the long term, so could you explain how you typically handle annual rent adjustments and what transparency families can expect regarding future cost increases?
- 6How do you maintain continuity of care for residents given the current staffing climate in the industry, and what is your process for keeping families updated on any changes in their loved one’s health status?
Personalized based on this facility's data
Key Review Excerpts
“The one obvious point that allowed me to quickly make my decision, The Staff. Every member of the staff I spoke with, ranging from the initial Greeters in the lobby, to the Nursing staff supplying med”
“Took 45 minutes to answer call bell even being told by family he needed help. No doctor saw my dad for 5 days. After told doctor he needed a chest x-ray due to coughing. Had pneumonia and family had to convince them to call 911 although they did not want to.”
“We saw 10-16% increases in single years without any explanation. You will also have next to no ability to contact their financial office or general manager. We’ve called dozens of times and have found it next to impossible to get anyone to speak to us about simple billing questions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Stratford Court has recurring issues with food safety and preparation, environmental cleanliness, and fire safety systems across all three recent surveys, indicating persistent operational challenges. While all deficiencies show correction dates, the repeated problems with nutrition services, facility maintenance, and safety systems suggest ongoing management struggles that families should carefully consider when evaluating this facility.
Sep 26, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 3, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Apr 1, 2022Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Ownership & Operations
Who Operates This Facility
Stratford Court of Boca Raton
for profit
Chain Affiliation
Sunrise Senior Living
5 facilities nationwide
Chain avg rating: 4.2/5 · Rank 3 of 6 (Best)
Ownership & Management
Owners
Welltower Trs Holdco LLC
Owner · Organization
Welltower INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
161 reviews from families & visitors
Official Website
Visit sunriseseniorliving.com
Medicare data downloads
Original nursing home datasets
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