Stonebridge Marble Hill
Strong Medicare quality ratings; families often praise effective physical therapy department. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
This facility has a history of polarized experiences, making it essential to conduct a thorough in-person tour. While some families report excellent care and therapy, others have raised serious concerns regarding medical oversight and hygiene; ensure you ask specifically about their protocols for medication administration and incident reporting.
Google Reviews
Google Reviews
14 reviews on Google“Stonebridge Marble Hill receives highly polarized feedback, with some families praising the compassionate staff and effective therapy, while others report severe neglect and administrative failures. Critical concerns include failures in medical management, such as missed medication and untreated infections, alongside reports of poor hygiene and lack of basic care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Compassionate and attentive nursing staff
- Accessible and responsive administration for some families
Concerns
- Neglect regarding basic hygiene and medical care (mentioned by 2 reviewers)
- Inconsistent or poor medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing rating, what specific steps is the facility taking to ensure residents receive consistent, hands-on attention throughout the day and night?
- 2I noticed some feedback regarding hygiene and cleanliness; could you walk me through your daily protocols for room maintenance and personal care assistance?
- 3How does your nursing team manage medication administration to ensure accuracy and consistency for residents with complex health needs?
- 4I see your physical therapy department is highly regarded; how do you integrate those services into the daily routine for residents who need mobility support?
- 5What is your process for keeping family members informed and involved when there are changes in a resident’s medical status or care plan?
- 6How do you ensure that residents have meaningful social engagement and activities that cater to their individual interests and abilities?
Personalized based on this facility's data
Key Review Excerpts
“Roberta , Abbey, & the whole staff took good care of my Dad. He told me himself that he got good care & plenty to eat.”
“In less than a year my mother in-law was hospitalized 8 times for the same uti, and lung infections because they refused to provide antibiotics, do lab work or would lie and say they were and not do it until she had to be rushed to the hospital with kidney failure and low oxygen levels.”
“2 was without changing sheets. Over a wk with no shower. Almost a war to get prescribed meds on time and everyday.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows ongoing safety and care concerns, with 24 deficiencies across five surveys including two complaint-triggered investigations where families reported problems. The most recurring issues involve safety hazards and accident prevention, medication management errors, and electrical/fire safety violations. While most deficiencies have correction dates, the pattern of repeated safety violations and recent complaints about accident hazards and resident rights suggest persistent operational challenges that families should carefully consider.
Jan 8, 2026Routine7
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 11, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 15, 2024Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Sep 13, 2024Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Feb 9, 2023Routine8
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Stonebridge Marble Hill
for profit
Chain Affiliation
Stonebridge Senior Living
12 facilities nationwide
Chain avg rating: 2.7/5 · Rank 6 of 12
Ownership & Management
Owners
Lierman, Mark
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit stonebridgeseniorliving.com
Medicare data downloads
Original nursing home datasets
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