Stilwell Nursing and Rehab
Strong Medicare quality ratings; families often praise professional administrative staff. Still worth an in-person visit.
based on 12 Google reviews

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What this means for your family
While some families have had positive experiences with the therapy and administrative teams, the facility has a history of serious concerns regarding communication and basic care standards. If you are considering this facility, we strongly recommend asking for a written policy on family notification procedures and monitoring the care of your loved one closely during their stay.
Google Reviews
Google Reviews
12 reviews on Google“Stilwell Nursing and Rehab receives highly polarized feedback, with some families praising the therapy staff and administrative professionalism, while others report severe neglect and communication failures. Recurring complaints involve significant lapses in basic care, such as hygiene and medication administration, as well as distressing incidents regarding the notification of family members after a resident's passing.”
Quality Themes
Tap a score for detailsStrengths
- Professional administrative staff
- Effective skilled therapy services
- Helpful intake and placement assistance
Concerns
- Failure to notify family of resident condition or death (mentioned by 2 reviewers)
- Neglect regarding basic hygiene and grooming (mentioned by 2 reviewers)
- Delays in medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Could you walk me through the specific protocol your team follows to ensure families are notified promptly regarding any changes in a resident's health status or condition?
- 2Given the importance of daily care, what systems are in place to ensure consistent assistance with personal hygiene and grooming for all residents?
- 3How does your nursing team manage the medication administration process to ensure that every resident receives their prescribed doses on time?
- 4With a 3-star staffing rating, how do you ensure that there is enough hands-on support available throughout the day to meet the individual needs of all 120 residents?
- 5I noticed dining and food quality are areas you are working on; could you tell me about the current meal service and how you incorporate resident feedback into the menu?
- 6What proactive steps are taken to foster open communication between the nursing staff and family members so we always feel connected to our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“My mother in law came here for Skilled Therapy, the staff was so loving, we seriously contemplated leaving her there for Long Term Care. Wonderful Place!”
“CMAs make you wait over 2 hours past time pain meds are due. CNAs leave food trays until next tray is served.”
“I recently had the chance to check things out and met the Business Office Manager Vanessa. Very professional in her manner with me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who fell and were seriously hurt
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints about food safety and quality issues, triggering inspections at this facility. The most recurring problems involve care planning and assessments, meal service and food safety, and resident rights notifications. While all deficiencies show correction dates, issues with care planning and meal service have persisted across multiple surveys, suggesting ongoing challenges in these areas.
Apr 9, 2025Routine7
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 14, 2023Routine9
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Dec 14, 2023Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 4, 2022Routine9
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Stilwell Nursing and Rehab
for profit
Ownership & Management
Owners
Grant Rhodes Revocable Trust Dated January 30, 2018
Owner · Organization
Jack L Byers Revocable Trust Dated January 26, 2017
Owner · Organization
Jeffrey W Young Revocable Trust Dated July 27, 2017
Owner · Organization
Snow Family Trust Dated June 29, 2012
Owner · Organization
Byers, Jack
Owner
Rhodes, Jonathan
Owner
Snow, Audrey
Owner
Snow, Larry
Owner
Young, Bridgette
Owner
Young, Jeffrey
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit stilwellnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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