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Nursing HomeMedicaid

Stilwell Nursing and Rehab

Strong Medicare quality ratings; families often praise professional administrative staff. Still worth an in-person visit.

509 W Locust St, Stilwell, OK 74960120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 12 Google reviews

5
4
3
2
1
Stilwell Nursing and Rehab Nursing Home in Stilwell, OK — Street View
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What this means for your family

While some families have had positive experiences with the therapy and administrative teams, the facility has a history of serious concerns regarding communication and basic care standards. If you are considering this facility, we strongly recommend asking for a written policy on family notification procedures and monitoring the care of your loved one closely during their stay.

Google Reviews

Google Reviews

12 reviews on Google
Stilwell Nursing and Rehab receives highly polarized feedback, with some families praising the therapy staff and administrative professionalism, while others report severe neglect and communication failures. Recurring complaints involve significant lapses in basic care, such as hygiene and medication administration, as well as distressing incidents regarding the notification of family members after a resident's passing.

Quality Themes

Tap a score for details
Food2.0Staff4.0CleanN/AActivitiesN/AMeds2.0MemoryN/AComms1.0Value3.0

Strengths

  • Professional administrative staff
  • Effective skilled therapy services
  • Helpful intake and placement assistance

Concerns

  • Failure to notify family of resident condition or death (mentioned by 2 reviewers)
  • Neglect regarding basic hygiene and grooming (mentioned by 2 reviewers)
  • Delays in medication administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(1)'21(2)'23(2)'25(1)

Distribution · 12 analyzed

5
6
4
0
3
2
2
0
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Could you walk me through the specific protocol your team follows to ensure families are notified promptly regarding any changes in a resident's health status or condition?
  • 2Given the importance of daily care, what systems are in place to ensure consistent assistance with personal hygiene and grooming for all residents?
  • 3How does your nursing team manage the medication administration process to ensure that every resident receives their prescribed doses on time?
  • 4With a 3-star staffing rating, how do you ensure that there is enough hands-on support available throughout the day to meet the individual needs of all 120 residents?
  • 5I noticed dining and food quality are areas you are working on; could you tell me about the current meal service and how you incorporate resident feedback into the menu?
  • 6What proactive steps are taken to foster open communication between the nursing staff and family members so we always feel connected to our loved one's care?

Personalized based on this facility's data


Key Review Excerpts

My mother in law came here for Skilled Therapy, the staff was so loving, we seriously contemplated leaving her there for Long Term Care. Wonderful Place!

Rehab patient's family · 2023★★★★★

CMAs make you wait over 2 hours past time pain meds are due. CNAs leave food trays until next tray is served.

Long-term resident's family · 2021★★★☆☆

I recently had the chance to check things out and met the Business Office Manager Vanessa. Very professional in her manner with me.

Visitor · 2025★★★★★
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.23hrs
31%
Registered nurses for medical care
Total Nursing
3.21hrs
78%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

3

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
15.5%
OK
17.2%
Adair
18.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
OK
90.6%
Adair
96.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.9%
Mixed vs Avgs
Here
4.9%
US
12.1%
OK
3.3%
Adair
4.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility9.2%
Worse than Avg
Here
9.2%
US
3.2%
OK
4.6%
Adair
3.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.0%
Worse than Avg
Here
19.0%
US
14.4%
OK
13.8%
Adair
14.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.8%
Mixed vs Avgs
Here
23.8%
US
19.5%
OK
25.4%
Adair
27.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.6%
Better than Avg
Here
94.6%
US
81.8%
OK
75.0%
Adair
89.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.3%
Better than Avg
Here
93.3%
US
79.8%
OK
74.1%
Adair
88.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
OK
1.8%
Adair
2.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Near state avg (7.2)
2 complaint-triggered

Families filed complaints about food safety and quality issues, triggering inspections at this facility. The most recurring problems involve care planning and assessments, meal service and food safety, and resident rights notifications. While all deficiencies show correction dates, issues with care planning and meal service have persisted across multiple surveys, suggesting ongoing challenges in these areas.

Apr 9, 2025Routine
7
0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0848Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 14, 2023Routine
9
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Dec 14, 2023Complaint
2
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Aug 4, 2022Routine
9
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Stilwell Nursing and Rehab

Organization Type

for profit

Ownership & Management

Owners

Grant Rhodes Revocable Trust Dated January 30, 2018

Owner · Organization

Jack L Byers Revocable Trust Dated January 26, 2017

Owner · Organization

Jeffrey W Young Revocable Trust Dated July 27, 2017

Owner · Organization

Snow Family Trust Dated June 29, 2012

Owner · Organization

Byers, Jack

Owner

Rhodes, Jonathan

Owner

Snow, Audrey

Owner

Snow, Larry

Owner

Young, Bridgette

Owner

Young, Jeffrey

Owner

Key personnel

Snow, LarryOfficer / DirectorBedlam Properties Ho LLCManagerMatrix Provider Solutions LLCManagerGilbert, PaulManagerBedlam Properties Ho LLCAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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