Stevens County Hospital Ltcu DBA Pioneer Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (18 vs median 9.0)
Bottom 25% in KS · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record
What this means for your family
Pioneer Manor is highly regarded for its physical environment and amenities, making it a comfortable setting for long-term care. However, families should be aware of potential communication hurdles with the administration; ensure you have a clear, direct line of contact before committing to the facility.
Google Reviews
Google Reviews
34 reviews analyzed“Pioneer Manor is frequently praised for its clean, spacious, and well-equipped facility, with many reviewers describing it as hotel-like. While most feedback highlights friendly staff and a welcoming environment, there are reports of poor administrative communication and unprofessional conduct during the intake process.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Spacious, hotel-like environment
- Friendly and attentive nursing staff
- Excellent on-site amenities
Concerns
- Unresponsive or unprofessional administrative communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and hotel-like the environment is here; could you show us some of the common areas and amenities?
- 2How does the nursing team handle communication with families, especially if we have questions or updates regarding a loved one's care?
- 3With the recent state inspections, what specific steps has the facility taken to address the identified deficiencies and improve care standards?
- 4Can you walk us through the protocol for handling medical emergencies or sudden changes in health during the night shift?
- 5What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
- 6How do you ensure that the nursing staff remains as attentive and friendly as the positive feedback we've seen suggests?
Personalized based on this facility's data
Key Review Excerpts
“My Dad has been in Pioneer Manor since July, and he is thriving! He had been in Heritage Community/Dunaway Manor for over 10 years with Dementia.”
“This is a really wonderful place for your loved ones to be taken care of. It's always clean. It's very spacious and very well equipped with all the amenities one could need.”
“Amazing place and great staff. More like a 5 star hotel than a care home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
5
measures
2
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 16 deficiencies, including serious concerns about basic daily care assistance, pressure ulcer prevention, nutrition, and medication management. Recent December 2024 issues also involved infection control problems and nursing staff training gaps. While the facility reports correcting all deficiencies, the recurring medication management problems across multiple surveys and the volume of family complaints warrant careful consideration during your visit.
Feb 4, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Dec 12, 2024Complaint16
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Dec 12, 2024Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Jan 26, 2023Routine1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 19, 2021Routine4
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Stevens County Hospital Ltcu DBA Pioneer Manor
government
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit pioneermanorstevensco.com
Medicare data downloads
Original nursing home datasets
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