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Nursing HomeMedicaid Investigative

Stevens County Hospital Ltcu DBA Pioneer Manor

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1711 S Main Street, Hugoton, KS 6795177 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 34 Google reviews

5
4
3
2
1

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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (18 vs median 9.0)

Bottom 25% in KS · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record

Source: Medicare data

What this means for your family

Pioneer Manor is highly regarded for its physical environment and amenities, making it a comfortable setting for long-term care. However, families should be aware of potential communication hurdles with the administration; ensure you have a clear, direct line of contact before committing to the facility.

Google Reviews

Google Reviews

34 reviews analyzed
Pioneer Manor is frequently praised for its clean, spacious, and well-equipped facility, with many reviewers describing it as hotel-like. While most feedback highlights friendly staff and a welcoming environment, there are reports of poor administrative communication and unprofessional conduct during the intake process.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean10.0ActivitiesN/AMedsN/AMemory10.0Comms3.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Spacious, hotel-like environment
  • Friendly and attentive nursing staff
  • Excellent on-site amenities

Concerns

  • Unresponsive or unprofessional administrative communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.5'17(11)3.33.0'19(2)4.45.0'21(2)3.74.7'23(3)5.0'25(1)

Distribution

5
25
4
3
3
3
2
1
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how clean and hotel-like the environment is here; could you show us some of the common areas and amenities?
  • 2How does the nursing team handle communication with families, especially if we have questions or updates regarding a loved one's care?
  • 3With the recent state inspections, what specific steps has the facility taken to address the identified deficiencies and improve care standards?
  • 4Can you walk us through the protocol for handling medical emergencies or sudden changes in health during the night shift?
  • 5What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
  • 6How do you ensure that the nursing staff remains as attentive and friendly as the positive feedback we've seen suggests?

Personalized based on this facility's data


Key Review Excerpts

My Dad has been in Pioneer Manor since July, and he is thriving! He had been in Heritage Community/Dunaway Manor for over 10 years with Dementia.

Memory care family member · 2023★★★★★

This is a really wonderful place for your loved ones to be taken care of. It's always clean. It's very spacious and very well equipped with all the amenities one could need.

Visitor · 2023★★★★★

Amazing place and great staff. More like a 5 star hotel than a care home.

Visitor · 2017★★★★★
Source: 34 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.64hrs
86%
Registered nurses for medical care
Total Nursing
4.38hrs
OK
All nurses + aides combined

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility39.9%
Worse than Avg
Here
39.9%
US
93.4%
KS
91.7%
Stevens
98.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
19.5%
KS
23.2%
Stevens
6.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
15.4%
KS
18.1%
Stevens
12.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
12.1%
KS
6.1%
Stevens
18.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.2%
Better than Avg
Here
13.2%
US
15.3%
KS
17.4%
Stevens
23.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
95.5%
KS
95.5%
Stevens
86.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility58.3%
Worse than Avg
Here
58.3%
US
81.8%
KS
75.6%
Stevens
94.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
Well above state avg (10.1)
17 complaint-triggered

Families have filed multiple complaints triggering 16 deficiencies, including serious concerns about basic daily care assistance, pressure ulcer prevention, nutrition, and medication management. Recent December 2024 issues also involved infection control problems and nursing staff training gaps. While the facility reports correcting all deficiencies, the recurring medication management problems across multiple surveys and the volume of family complaints warrant careful consideration during your visit.

Feb 4, 2026Complaint
1
0607ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Dec 12, 2024Complaint
16
0677ModerateCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692ModerateCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881ModerateCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0947ModerateCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0578ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695ModerateCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759ModerateCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0883ModerateCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0742MinorCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Dec 12, 2024Routine
10
0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761ModerateCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0926ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0882ModerateCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0133ModerateCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0321MinorCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0660MinorCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

Jan 26, 2023Routine
1
0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

May 19, 2021Routine
4
0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0756MinorCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Stevens County Hospital Ltcu DBA Pioneer Manor

Organization Type

government

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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