Steuben Center for Rehabilitation and Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 6.0)
- High staff turnover (54%)
Below average in NY · Below recommended RN staffing · No penalties on record
What this means for your family
While some recent visitors report a clean and pleasant environment, the facility has a long-standing history of serious complaints regarding staffing levels and patient hygiene. We strongly advise you to conduct an unannounced visit on a weekend to observe staffing ratios personally and to ask management specifically about their protocols for call-light response times.
Google Reviews
Google Reviews
67 reviews on Google“Steuben Center for Rehabilitation and Healthcare receives highly polarized feedback, with some families praising the facility's cleanliness and staff friendliness, while others report severe neglect and systemic understaffing. Critical concerns frequently cited include long wait times for call lights, poor hygiene, and inadequate communication regarding patient care. Families considering this facility should be aware of the significant disparity between positive experiences and reports of substandard medical management.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained physical environment
- Effective physical therapy programs
- Friendly and upbeat staff members
- Helpful administrative and finance teams
Concerns
- Chronic understaffing, especially on weekends (mentioned by 7 reviewers)
- Neglect of basic hygiene (patients left in soiled linens) (mentioned by 6 reviewers)
- Poor communication and lack of responsiveness to family inquiries (mentioned by 5 reviewers)
- Inadequate medical management and patient safety concerns (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with hygiene and personal care, particularly during weekend shifts?
- 2I noticed that communication is a high priority for your administrative team; what is the standard process for keeping family members updated on changes in a resident's health status or care plan?
- 3Since your physical therapy program is highly regarded, how do you integrate those rehabilitation services into the daily routine of residents who aren't in active therapy sessions?
- 4How does your nursing team coordinate with attending physicians to ensure that medication management and medical safety protocols are strictly followed?
- 5I see that you actively engage with feedback online; how do you use input from families to improve the dining experience and overall quality of life for residents?
- 6What measures are taken to ensure that residents receive consistent monitoring and support during the evening and weekend hours when staffing levels fluctuate?
Personalized based on this facility's data
Key Review Excerpts
“My 97-year-old mother waits or hours for someone to take her to the bathroom. The staff is stressed and exhausted.”
“My friend was admitted here, and as a trained medical professional, I saw a disgusting amount of medical negligence. My friend was filthy from not being bathed, the room was filthy from no one cleaning it properly.”
“The center was clean as were all the patients. Staff were upbeat and helpful. Live music as a treat for the resident's smash excellent by Doc Possum.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Steuben Center has recurring issues with fire safety systems and care planning that have persisted across multiple surveys from 2019 to 2024. The facility struggles most with building safety systems (generators, fire alarms, emergency lighting), care planning and assessment, and nursing services. While all deficiencies show correction dates, the pattern of repeated violations in fire safety and a family complaint about nursing staffing levels suggests ongoing operational challenges that families should investigate further.
May 17, 2024Routine10
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 17, 2024Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Apr 14, 2022Routine6
Emergency Preparedness Deficiencies
Develop a communication plan.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 12, 2019Routine19
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum piping is labeled.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Steuben Center for Rehabilitation and Healthcare
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 20 of 35
Ownership & Management
Owners
Greenberg, David
Owner
Rozenberg, Kenneth
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit steuben-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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