Steelville Senior Living
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (77%)
Above average in MO · Critically understaffed (RN) · Above average staffing · Very high staff turnover · $87,749 in fines
What this means for your family
While the facility is praised for its physical therapy and clean environment, the allegations regarding neglect and privacy are significant. When touring, we strongly recommend asking for a clear policy on how resident belongings are handled and how staff ensures consistent access to basic needs like fresh water.
Google Reviews
Google Reviews
14 reviews on Google“Steelville Senior Living presents a stark contrast in experiences, with some reviewers praising the facility for its cleanliness and high-quality physical therapy, while others report serious concerns regarding basic care standards. Families should be aware of specific allegations of neglect, including inconsistent access to fresh water and unauthorized handling of resident belongings. While the facility receives high marks for its therapy department and environment from some, the recurring complaints about neglect and privacy warrant careful investigation.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical therapy staff
- Clean and odor-free environment
- Friendly and welcoming atmosphere
Concerns
- Inconsistent provision of fresh water and ice (mentioned by 2 reviewers)
- Unauthorized access to resident rooms and personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility is kept very clean and odor-free; what protocols do you have in place to ensure that level of hygiene is maintained consistently?
- 2We understand that staffing levels can fluctuate; what is your current strategy for ensuring residents receive timely assistance with hydration and daily needs?
- 3With the physical therapy team being such a standout feature here, how do they coordinate with the nursing staff to support residents' mobility goals?
- 4To ensure peace of mind regarding personal belongings, what security measures or oversight do you have in place to monitor access to resident rooms?
- 5Given the recent focus on improving health inspection outcomes, what specific steps is the leadership team taking to address the recent state violations?
- 6What does a typical daily activity schedule look like to keep residents engaged and social within the community?
Personalized based on this facility's data
Key Review Excerpts
“I broke my femur bone and I was there for 2 months for physical therapy the physical therapy staff was just outstanding the whole place everybody in there you couldn't ask for more they done everything they could for me.”
“This is a safe, clean home for your loved ones. I went to visit my dad today at the Senior Living Center. I was so shocked in a good way. I’ve seen other nursing facilities and this is by far the best staff and clean, inviting rooms.”
“Neglect by not giving fresh ice and water, may go several days before getting fresh. Going into resident room, and looking through property without consent by family or resident. Not given enough to eat”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Steelville Senior Living has recurring issues with infection control, food safety, and fire safety systems across multiple surveys, though families have filed complaints triggering inspections. The facility shows persistent problems with infection prevention programs appearing in 2023, 2024, and complaint-triggered surveys, alongside repeated food handling violations and extensive fire safety deficiencies. While all violations show correction dates, the pattern of recurring infection control and food safety issues warrants careful consideration during visits.
Apr 23, 2026Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 19, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 16, 2024Routine6
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Mar 14, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 5, 2023Routine21
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 6, 2019Routine3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Mar 14, 2024
$87,749
Ownership & Operations
Who Operates This Facility
Steelville Senior Living
for profit
Ownership & Management
Owners
Scheulen, Benjamin
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit steelvilleseniorliving.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.