St Mary Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 20 Google reviews

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What this means for your family
While some families report excellent experiences with individual staff members, the recent trend of serious complaints regarding patient safety and facility hygiene is concerning. We strongly recommend that you conduct an unannounced visit, specifically checking the cleanliness of the skilled nursing units and asking management how they ensure consistent oversight during weekends and holidays.
Google Reviews
Google Reviews
20 reviews on Google“St. Mary Healthcare Center receives highly polarized feedback, with some families praising the compassionate nursing staff and welcoming environment, while others report serious concerns regarding patient safety and hygiene. Critical reviews highlight issues with neglect, poor facility maintenance, and a lack of responsiveness during end-of-life care. Prospective families should weigh the positive experiences of some residents against the severe allegations of inattentive care and sanitation problems noted by others.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive individual staff members
- Welcoming atmosphere for visitors
- Well-maintained outdoor courtyards and grounds
- Effective transition support for new residents
Concerns
- Allegations of patient neglect and inattentive care (mentioned by 3 reviewers)
- Poor facility hygiene and strong odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has lovely outdoor courtyards; what kind of daily activities or social events do you typically host in those spaces to keep residents engaged?
- 2How do you ensure consistent communication with families regarding their loved one's daily care and health updates, especially given the importance of staying connected?
- 3Could you walk me through your current protocols for maintaining facility hygiene and managing room cleanliness to ensure a comfortable environment for all residents?
- 4I appreciate that you actively engage with online feedback from families; how do you use that input to make tangible improvements to the care experience here?
- 5With your current staffing levels, how do you ensure that residents receive prompt and attentive assistance when they have immediate needs or requests?
- 6In the event of a sudden medical change or emergency, what is the specific process for stabilizing a resident and notifying the family members?
Personalized based on this facility's data
Key Review Excerpts
“Heather, the nursing director, stood out as a true gem. Her responsiveness and genuine care for people were evident in every interaction.”
“The staff is very inattentive, to the point to where the observation and care of a patient is not the priority. Terrible place and down right dangerous for this place to be responsible for people’s care!”
“Skilled unit-I smelled it long before I saw it!!!! Smelled so badly of urine my eyes burned!!! Staff member refered to, what is advertised as a memory care unit, as the 'locked ward'!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. Mary Healthcare Center shows a concerning pattern with 33 deficiencies across six surveys, including four complaint-triggered investigations where families filed reports. The facility has recurring issues with treatment and care quality, medication management, and fire safety systems that persist across multiple inspections from 2023 to 2025. While the facility has provided correction dates for most deficiencies, the repeated violations in core care areas suggest ongoing operational challenges that families should carefully consider.
Mar 31, 2026Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 22, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
May 19, 2025Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 14, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 29, 2024Routine8
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 5, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Ownership & Operations
Who Operates This Facility
St Mary Healthcare Center
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 97 of 120
Ownership & Management
Owners
Witham Memorial Hospital
Owner · Organization
Trilogy Healthcare Holdings INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit stmaryhcc.com
Medicare data downloads
Original nursing home datasets
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