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Nursing HomeMedicaid

St Luke's Nursing and Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1220 East Fairview, Carthage, MO 6483695 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 11 Google reviews

St Luke's Nursing and Rehabilitation Nursing Home in Carthage, MO — Street View
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What this means for your family

While the direct care staff at St. Luke's is frequently praised for their compassion and diligence, the facility has faced significant recent criticism regarding administrative transparency and logistical support. When touring, we recommend asking specifically about their process for providing itemized billing and their current protocols for resident transportation to ensure these administrative gaps do not impact your loved one's care.

Google Reviews

Google Reviews

11 reviews on Google
St. Luke's Nursing and Rehabilitation receives highly polarized feedback, with a consistent divide between praise for the direct care staff and intense criticism of the facility's administration. While families frequently highlight the kindness and compassion of nurses and cleaning staff, others report significant issues with administrative transparency, billing, and logistical failures like transportation. Families should be aware that while the bedside care is often described as excellent, the management of the facility is a recurring point of contention.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean9.0ActivitiesN/AMedsN/AMemory10.0Comms4.0Value2.0

Strengths

  • Kind and compassionate nursing staff
  • Well-maintained facility environment
  • Diligence of direct care employees

Concerns

  • Poor administrative management and communication (mentioned by 3 reviewers)
  • Issues with billing transparency and itemized statements (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(1)'21(2)'24(1)'26(1)

Distribution · 11 analyzed

5
6
4
0
3
1
2
0
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the kindness and compassion of your nursing staff; how do you ensure that this level of care remains consistent across all shifts?
  • 2What is the process for keeping families updated on a resident's daily progress and any changes in their care plan?
  • 3Could you walk us through the menu options and how you ensure meal times are a pleasant, high-quality experience for the residents?
  • 4How does the facility handle medical emergencies or sudden changes in health during the overnight hours?
  • 5When it comes to monthly billing, what steps are taken to ensure families receive clear, itemized statements so there are no surprises?
  • 6What kind of daily activities or social outings are available to help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

Everybody I've dealt with there, from the nursing staff to the cleaning staff and the office staff has been so kind, compassionate and caring.

Memory care family member · 2026★★★★★

The staff is wonderful despite the horrible administrative staff. I just wouldn't recommend them due to administration.

Family member · 2025☆☆☆☆

Whenever we ask for itemized bills we got the run a ran and never received one itemized bill. Transportation for my family member which was in a wheelchair was a joke.

Long-term resident's family · 2024☆☆☆☆
Source: 11 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
55%
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

9

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility75.9%
Worse than Avg
Here
75.9%
US
93.4%
MO
84.4%
Jasper
89.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MO
16.7%
Jasper
5.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.7%
Better than Avg
Here
16.7%
US
19.5%
MO
25.4%
Jasper
24.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.1%
Worse than Avg
Here
26.1%
US
19.4%
MO
17.9%
Jasper
21.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
14.4%
MO
19.1%
Jasper
18.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.3%
Mixed vs Avgs
Here
23.3%
US
15.5%
MO
23.6%
Jasper
17.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility59.5%
Worse than Avg
Here
59.5%
US
81.8%
MO
65.9%
Jasper
79.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.1%
Better than Avg
Here
85.1%
US
79.8%
MO
63.5%
Jasper
74.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.0%
Worse than Avg
Here
4.0%
US
1.6%
MO
2.2%
Jasper
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
1penalties
Near state avg (12.0)
$17,053 in fines

St. Luke's Nursing and Rehabilitation has 31 deficiencies across three surveys with no complaint-triggered violations. The facility shows recurring issues with fire safety systems, medication management, and resident safety protocols. Most concerning are repeated problems with smoke barriers, sprinkler systems, and medication errors that have persisted across multiple inspections. While all deficiencies show correction dates, the pattern of recurring fire safety and medication issues warrants careful consideration during your visit.

May 9, 2025Routine
10
0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0576Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 17, 2023Routine
13
0222Immediate jeopardy · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0678Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Feb 11, 2020Routine
8
0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0923Potential for harm · PatternCorrected

Environmental Deficiencies

Have enough outside ventilation via a window or mechanical ventilation, or both.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Federal Penalties

Fine

Jul 17, 2023

$17,053

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Luke's Nursing and Rehabilitation

Organization Type

nonprofit

Ownership & Management

Key personnel

Shaffer, DeannaOfficer / DirectorSmart, HaroldOfficer / DirectorEdds, ChuckOfficer / DirectorMartindale, RichOfficer / DirectorMcguire, LarryOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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