St Luke's Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 11 Google reviews

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What this means for your family
While the direct care staff at St. Luke's is frequently praised for their compassion and diligence, the facility has faced significant recent criticism regarding administrative transparency and logistical support. When touring, we recommend asking specifically about their process for providing itemized billing and their current protocols for resident transportation to ensure these administrative gaps do not impact your loved one's care.
Google Reviews
Google Reviews
11 reviews on Google“St. Luke's Nursing and Rehabilitation receives highly polarized feedback, with a consistent divide between praise for the direct care staff and intense criticism of the facility's administration. While families frequently highlight the kindness and compassion of nurses and cleaning staff, others report significant issues with administrative transparency, billing, and logistical failures like transportation. Families should be aware that while the bedside care is often described as excellent, the management of the facility is a recurring point of contention.”
Quality Themes
Tap a score for detailsStrengths
- Kind and compassionate nursing staff
- Well-maintained facility environment
- Diligence of direct care employees
Concerns
- Poor administrative management and communication (mentioned by 3 reviewers)
- Issues with billing transparency and itemized statements (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the kindness and compassion of your nursing staff; how do you ensure that this level of care remains consistent across all shifts?
- 2What is the process for keeping families updated on a resident's daily progress and any changes in their care plan?
- 3Could you walk us through the menu options and how you ensure meal times are a pleasant, high-quality experience for the residents?
- 4How does the facility handle medical emergencies or sudden changes in health during the overnight hours?
- 5When it comes to monthly billing, what steps are taken to ensure families receive clear, itemized statements so there are no surprises?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“Everybody I've dealt with there, from the nursing staff to the cleaning staff and the office staff has been so kind, compassionate and caring.”
“The staff is wonderful despite the horrible administrative staff. I just wouldn't recommend them due to administration.”
“Whenever we ask for itemized bills we got the run a ran and never received one itemized bill. Transportation for my family member which was in a wheelchair was a joke.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. Luke's Nursing and Rehabilitation has 31 deficiencies across three surveys with no complaint-triggered violations. The facility shows recurring issues with fire safety systems, medication management, and resident safety protocols. Most concerning are repeated problems with smoke barriers, sprinkler systems, and medication errors that have persisted across multiple inspections. While all deficiencies show correction dates, the pattern of recurring fire safety and medication issues warrants careful consideration during your visit.
May 9, 2025Routine10
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 17, 2023Routine13
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Feb 11, 2020Routine8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Federal Penalties
Fine
Jul 17, 2023
$17,053
Ownership & Operations
Who Operates This Facility
St Luke's Nursing and Rehabilitation
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit st-lukesnursingcenter.com
Medicare data downloads
Original nursing home datasets
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