St Luke Community Nursing Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 59 Google reviews
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What this means for your family
The nursing home facility is highly regarded for its compassionate care and beautiful environment, making it a strong candidate for long-term residency. However, because the facility shares administrative and billing systems with the hospital, families should be prepared to advocate for their loved ones regarding billing transparency and medication oversight.
Google Reviews
Google Reviews
59 reviews on Google“St. Luke Community Nursing Home is part of a larger hospital campus, and reviews for the nursing home specifically are highly positive, highlighting a clean environment, beautiful grounds, and compassionate staff. However, the facility shares its name and online presence with a hospital that receives frequent, severe complaints regarding ER wait times, billing transparency, and dismissive communication from medical staff. Families should be aware that while the nursing home itself is praised, the broader organizational culture and administrative issues of the hospital system may impact their overall experience.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing home staff
- Beautiful garden and courtyard areas
- Clean and well-maintained facility
- Strong physical therapy department
Concerns
- Poor communication and dismissive attitude from medical/ER staff (mentioned by 6 reviewers)
- Billing errors and lack of transparency (mentioned by 4 reviewers)
- Medication management errors and lack of patient consultation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the management values feedback by responding to every review; how does the facility use family input to improve day-to-day care?
- 2The garden and courtyard areas look lovely; what kind of outdoor activities or social gatherings do residents participate in throughout the week?
- 3Can you walk us through your process for communicating medical updates to families, especially during after-hours or emergency situations?
- 4How does the nursing team ensure that medication schedules are strictly followed and that residents are fully consulted about their prescriptions?
- 5We want to make sure everything is clear from the start; what is your process for handling billing inquiries and ensuring transparency with monthly statements?
- 6What steps are being taken to enhance the dining experience and meal variety for the residents?
Personalized based on this facility's data
Key Review Excerpts
“This rating goes towards the nursing home, everyone takes such great care of the residents. The garden and court yard is beautiful, thank you for taking such wonderful care of my grandmother.”
“This hospital does such a great job. I am a nurse and know what to look for. They have taken such great care of my mom, mother-in-law, dad, husband, and son over the last several years. The staff care. And the Physical Therapy department is like no other.”
“Thank you to the staff for always going the extra mile and making them comfortable. We know that you hard workers work up a sweat taking care of our loved ones, please know that your hard work is seen!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
8
measures
1
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent problems with accident prevention, with families filing at least one complaint about safety hazards that continues to recur in recent surveys. The most frequent issues involve fire safety systems, administrative oversight, and accident prevention. While the facility corrects deficiencies when cited, the repeated safety concerns across multiple years suggest ongoing challenges with maintaining consistent safety standards that families should carefully evaluate during visits.
Mar 27, 2025Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Mar 14, 2024Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Mar 16, 2023Routine18
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Federal Penalties
Fine
Mar 27, 2025
$44,252
Ownership & Operations
Who Operates This Facility
St Luke Community Nursing Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit stlukehealthcare.org
Medicare data downloads
Original nursing home datasets
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