St Joseph's Hillside Villa
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
This facility is highly regarded for its clean, modern environment and compassionate staff who excel in end-of-life care. Because the majority of positive reviews lack specific details, we recommend scheduling a tour to observe daily interactions and asking about the current staff-to-resident ratio.
Google Reviews
Google Reviews
12 reviews on Google“St Joseph's Hillside Villa is frequently praised for its aesthetic appeal, modern amenities, and clean environment. Families of former residents highlight the compassionate and respectful care provided by staff, particularly during end-of-life transitions.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and respectful staff
- Modern, beautiful physical environment
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 5-star staffing rating, how does your team ensure that each resident receives personalized attention throughout the day?
- 2I noticed the facility is beautifully maintained; what specific programs or social activities do you offer to keep residents engaged in this environment?
- 3With a single health inspection deficiency noted, could you walk me through the steps the team took to address that and how you prevent similar issues moving forward?
- 4Since your team is frequently praised for being compassionate and respectful, how do you foster that culture among your staff members?
- 5What is your protocol for handling medical emergencies or unexpected health changes, especially during overnight hours?
- 6With a capacity of 54 residents, how do you ensure that the community remains intimate and that every resident feels like part of the family?
Personalized based on this facility's data
Key Review Excerpts
“The staff was wonderful and took great care of her. Very clean facility. They went above and beyond. In her final days they were respectful and made her feel as comfortable as possible.”
“Brand new facility. Wonderful amenities. Friendly staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
3
measures
1
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St Joseph's Hillside Villa shows recurring safety and medication management problems, with families filing complaints about medication errors, abuse investigations, and safety hazards. The facility has persistent issues with emergency preparedness, fire safety systems, and electrical equipment safety that appear across multiple years. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas and five complaint-triggered investigations suggests ongoing operational challenges families should carefully evaluate.
Mar 13, 2025Routine5
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Sep 10, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 7, 2024Routine5
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Feb 7, 2023Routine28
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Ownership & Operations
Who Operates This Facility
St Joseph's Hillside Villa
nonprofit
Chain Affiliation
Franciscan Sisters of Christian Charity
3 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit sjeswp.org
Medicare data downloads
Original nursing home datasets
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