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Nursing HomeMedicaid Investigative

St Joseph Manor Health & Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1317 North 36th Street, Saint Joseph, MO 64506110 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 15 Google reviews

5
4
3
2
1
St Joseph Manor Health & Rehabilitation Nursing Home in Saint Joseph, MO — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • High staff turnover (52%)

Below average in MO · Critically understaffed (RN) · Above average staffing · $10,414 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its compassionate staff and supportive environment, particularly during difficult times like end-of-life care. However, because some families have reported concerns regarding the frequency of resident checks and hydration, we recommend asking specifically about their daily rounding protocols and how they ensure consistent care for less mobile residents.

Google Reviews

Google Reviews

15 reviews on Google
St. Joseph Manor receives high praise for its compassionate staff and clean, well-maintained environment, with many families noting that their loved ones felt genuinely cared for. While most reviewers report positive experiences, there are isolated but serious concerns regarding food quality and infrequent resident monitoring that families should investigate.

Quality Themes

Tap a score for details
Food2.0Staff9.0Clean8.0Activities6.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Compassionate and friendly nursing staff
  • Clean, well-maintained facility
  • Responsive to family concerns
  • Supportive end-of-life care

Concerns

  • Infrequent resident monitoring and hydration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02022(1)4.32023(6)5.02024(6)5.02025(2)5.02026(1)

Distribution · 16 analyzed

5
14
4
1
3
0
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that staffing levels are a priority for your team, could you walk me through how you ensure consistent monitoring and hydration support for residents throughout the day?
  • 2I noticed that dining experiences are an area you are looking to improve; what kind of feedback loop do you have in place to ensure residents are enjoying their meals and receiving proper nutrition?
  • 3Your team has been praised for being very responsive to family concerns; what is the best way for us to stay in close communication with the nursing staff regarding our loved one's daily care?
  • 4Since the facility is currently working on improving its health inspection outcomes, what specific quality assurance steps are you taking to enhance the level of care provided?
  • 5We read wonderful things about your end-of-life care and compassion; how do you integrate that same level of attentive, personalized support into the daily routine for all residents?
  • 6What does a typical afternoon look like in terms of social activities, and how do you encourage residents to participate and stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

The day he passed, the nurses came in the room one by one saying their goodbyes. Some crying.

Long-term resident's family · 2026★★★★★

If we had a concern, they were polite, always listened and addressed it.

Long-term resident's family · 2026★★★★★

The staff is amazing, you can tell how much they care! From the office, administration, nurses and CNA’s.

Long-term resident's family · 2023★★★★★
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.29hrs
38%
Registered nurses for medical care
Total Nursing
3.52hrs
86%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

3

measures

Mixed Results

7

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility24.9%
Mixed vs Avgs
Here
24.9%
US
12.1%
MO
16.7%
Buchanan
36.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
93.4%
MO
84.4%
Buchanan
90.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.4%
Better than Avg
Here
98.4%
US
95.5%
MO
90.9%
Buchanan
92.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.0%
Better than Avg
Here
19.0%
US
19.5%
MO
25.4%
Buchanan
24.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility18.9%
Mixed vs Avgs
Here
18.9%
US
15.4%
MO
23.6%
Buchanan
24.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility17.7%
Mixed vs Avgs
Here
17.7%
US
15.3%
MO
18.9%
Buchanan
12.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility79.2%
Mixed vs Avgs
Here
79.2%
US
81.8%
MO
65.9%
Buchanan
69.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.4%
Mixed vs Avgs
Here
71.4%
US
79.7%
MO
63.5%
Buchanan
69.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MO
2.2%
Buchanan
2.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (12.0)
6 complaint-triggered
$10,414 in fines

St. Joseph Manor shows concerning patterns with 68 deficiencies across 7 surveys, including families filing complaints that triggered 6 investigations for issues including resident abuse and inadequate treatment. The facility has recurring problems with dietary services, medication management, and resident care quality. While all violations show correction dates, the persistent nature of deficiencies across multiple surveys suggests ongoing operational challenges that families should carefully consider when evaluating this facility.

Dec 16, 2025Complaint
1
0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Mar 21, 2025Routine
7
0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Feb 22, 2024Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 29, 2024Routine
24
0686Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0841Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0572Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0849Potential for harm · PatternCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0523Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure that HVAC heat units are suspended and out of the reach of patients and can be shut off if unit is working improperly.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Sep 25, 2023Complaint
1
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 24, 2023Complaint
3
0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Federal Penalties

Fine

Jan 29, 2024

$10,414

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Joseph Manor Health & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Mo Op Holdco, LLC

Chain Size

9 facilities nationwide

Chain avg rating: 2.4/5 · Rank 5 of 9

Ownership & Management

Owners

Mo Op Holdco, LLC

Owner · Organization

100%

Lichtenstein, Eli

Owner (parent company)

Lichtenstein, Isaac

Owner (parent company)

Mandelbaum, Chaim

Owner (parent company)

Key personnel

St Joseph Manor Property Holdings LLC5% or Greater Security InterestLichtenstein, EliManaging Control - Governing BodyMandelbaum, ChaimManaging Control - Governing BodySt Joseph Manor Property Holdings LLCManagerCharumuka, TawandaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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