St James Place Nursing Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 7)
Below average in LA · Critically understaffed (RN) · Above recommended total nurse staffing · $72,485 in fines
What this means for your family
While St. James Place is highly regarded for its long-term community culture and companion services, recent reports of patient safety incidents and communication gaps are concerning. When touring, we strongly recommend asking for their specific protocols regarding patient supervision during rehab stays and how they ensure transparency with families during medical incidents.
Google Reviews
Google Reviews
17 reviews on Google“St. James Place receives high praise from long-term residents and families for its warm, community-oriented atmosphere and dedicated staff, particularly within their 'Caring Companions' program. However, recent reviews from families of short-term rehab patients highlight serious concerns regarding patient safety, transparency, and the prioritization of outside patients over long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming community atmosphere
- Dedicated and attentive staff
- Strong 'Caring Companions' support program
- Active and engaged resident community
Concerns
- Lack of transparency regarding medical incidents and facility policies (mentioned by 2 reviewers)
- Prioritization of outside patients over long-term residents for skilled nursing beds (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I see that the 'Caring Companions' program is a highlight here; could you tell me more about how that program integrates into the daily social life of the residents?
- 2Given the recent focus on improving communication, what is the standard process for keeping family members updated when a medical incident or change in condition occurs?
- 3With a 2-star health inspection rating, what specific steps is the leadership team currently taking to address those findings and improve the quality of care?
- 4How does the facility balance the needs of long-term residents with the admission of short-term skilled nursing patients to ensure everyone receives consistent attention?
- 5Since transparency is so important to our family, how do you typically share facility policy updates or changes in care protocols with resident families?
- 6What opportunities are there for family members to be actively involved in the community life here beyond just visiting?
Personalized based on this facility's data
Key Review Excerpts
“The CNA was distracted and left the room. The fall resulted in a higher degree of pain and disability, than if she’d come straight home after the hospital.”
“Knowing Dad's companion, William, was there to help brought us peace of mind throughout the uncertainty of this past year. William was always attentive, polite, conscientious and hardworking.”
“St James has rented out all the skilled nursing beds to outside patients , leaving the residents whom have lived there for over 12 years with out a skilled nursing bed when needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. James Place has recurring problems with medical record management, appearing on three separate inspections including two complaint-triggered investigations where families filed reports about record safeguarding issues. The facility also shows persistent challenges with infection control appearing across multiple surveys, along with medication management and food safety violations. While all deficiencies have correction dates, the pattern of repeat issues in critical areas like medical records suggests ongoing operational challenges that families should investigate further.
Jan 8, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 25, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Oct 4, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 31, 2024Routine12
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 13, 2023Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
May 31, 2024
$72,485
Payment Denial
May 31, 2024
5-day denial
Ownership & Operations
Who Operates This Facility
St James Place Nursing Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit stjamesplace.org
Medicare data downloads
Original nursing home datasets
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Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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