St Gertrudes Health & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 102 Google reviews

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What this means for your family
St. Gertrude's has a highly regarded rehabilitation therapy department, making it a potential candidate for short-term recovery. However, families should be aware of consistent reports regarding severe understaffing, long response times for assistance, and poor food quality. We strongly recommend visiting during off-hours to observe staffing levels and asking specific questions about their medication management protocols.
Google Reviews
Google Reviews
102 reviews on Google“St. Gertrude's Health & Rehabilitation Center receives highly polarized feedback, with many families praising the quality of the physical and occupational therapy departments while others report significant concerns regarding nursing responsiveness and facility management. While some residents and families describe the staff as compassionate and the environment as clean, a recurring pattern of complaints involves long wait times for assistance, poor food quality, and inconsistent communication from nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and professional rehab therapy team
- Compassionate and friendly day-shift nursing staff
- Clean and well-maintained facility environment
- Helpful and thorough admissions department
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 7 reviewers)
- Poor food quality, including cold meals and unappealing options (mentioned by 6 reviewers)
- Inconsistent medication management and delays in pain relief (mentioned by 4 reviewers)
- Lack of communication and coordination between staff and management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a 5-star staffing rating, yet some families have mentioned wait times for call lights; how do you manage staffing levels during peak hours to ensure residents get timely assistance?
- 2Given that food quality is an area you are looking to improve, what steps is the kitchen team taking to ensure meals are served at the right temperature and offer more variety?
- 3I appreciate that your team is very active in responding to online feedback; how does that culture of open communication translate to how you keep families updated on their loved one's daily progress?
- 4With the recent focus on refining your medication management processes, what specific protocols do you have in place to ensure medications and pain relief are administered consistently and on schedule?
- 5Since your rehab therapy team is highly regarded, how do they coordinate with the nursing staff to ensure that a resident’s progress in therapy is supported throughout the rest of their day?
- 6Could you walk me through the daily activity schedule and how you ensure residents who may need extra encouragement are engaged and included in the social life of the facility?
Personalized based on this facility's data
Key Review Excerpts
“The nursing and CNA staff were kind and we felt she received good care. They are seriously under-staffed but you could tell that they were doing the best they could.”
“The care was good, professional and kind. But they were understaffed as my husband had to wait an hour for someone to take him to the bathroom... The food though was absolutely horrendous.”
“My mom was in this facility for 4 weeks and received excellent care from the PTs, OTs and nursing staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints against this facility, including serious issues with resident protection and medication management. St Gertrude's shows recurring problems across fire safety systems, medication oversight, and resident care planning that appear multiple times across different surveys. While the facility has correction plans for all identified deficiencies, the pattern of repeated violations in key areas warrants careful consideration during your visit.
Jan 15, 2026Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 18, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 1, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 13, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 31, 2024Routine13
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Feb 12, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Feb 12, 2024
$14,742
Fine
Dec 14, 2023
$14,518
Payment Denial
Dec 14, 2023
4-day denial
Ownership & Operations
Who Operates This Facility
St Gertrudes Health & Rehabilitation Center
for profit
Chain Affiliation
Benedictine Health System
23 facilities nationwide
Chain avg rating: 2.9/5 · Rank 11 of 22
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
102 reviews from families & visitors
Official Website
Visit benedictineliving.org
Medicare data downloads
Original nursing home datasets
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