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Nursing HomeMedicaid

St Gertrudes Health & Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1850 Sarazin Street, Shakopee, MN 55379105 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 102 Google reviews

5
4
3
2
1
St Gertrudes Health & Rehabilitation Center Nursing Home in Shakopee, MN — Street View
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What this means for your family

St. Gertrude's has a highly regarded rehabilitation therapy department, making it a potential candidate for short-term recovery. However, families should be aware of consistent reports regarding severe understaffing, long response times for assistance, and poor food quality. We strongly recommend visiting during off-hours to observe staffing levels and asking specific questions about their medication management protocols.

Google Reviews

Google Reviews

102 reviews on Google
St. Gertrude's Health & Rehabilitation Center receives highly polarized feedback, with many families praising the quality of the physical and occupational therapy departments while others report significant concerns regarding nursing responsiveness and facility management. While some residents and families describe the staff as compassionate and the environment as clean, a recurring pattern of complaints involves long wait times for assistance, poor food quality, and inconsistent communication from nursing staff.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean7.0Activities8.0Meds3.0Memory4.0Comms4.0ValueN/A

Strengths

  • Highly skilled and professional rehab therapy team
  • Compassionate and friendly day-shift nursing staff
  • Clean and well-maintained facility environment
  • Helpful and thorough admissions department

Concerns

  • Chronic understaffing leading to long wait times for call lights (mentioned by 7 reviewers)
  • Poor food quality, including cold meals and unappealing options (mentioned by 6 reviewers)
  • Inconsistent medication management and delays in pain relief (mentioned by 4 reviewers)
  • Lack of communication and coordination between staff and management (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(3)'20(9)'22(5)'24(16)'26(16)

Distribution · 103 analyzed

5
50
4
15
3
4
2
8
1
26

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your facility has a 5-star staffing rating, yet some families have mentioned wait times for call lights; how do you manage staffing levels during peak hours to ensure residents get timely assistance?
  • 2Given that food quality is an area you are looking to improve, what steps is the kitchen team taking to ensure meals are served at the right temperature and offer more variety?
  • 3I appreciate that your team is very active in responding to online feedback; how does that culture of open communication translate to how you keep families updated on their loved one's daily progress?
  • 4With the recent focus on refining your medication management processes, what specific protocols do you have in place to ensure medications and pain relief are administered consistently and on schedule?
  • 5Since your rehab therapy team is highly regarded, how do they coordinate with the nursing staff to ensure that a resident’s progress in therapy is supported throughout the rest of their day?
  • 6Could you walk me through the daily activity schedule and how you ensure residents who may need extra encouragement are engaged and included in the social life of the facility?

Personalized based on this facility's data


Key Review Excerpts

The nursing and CNA staff were kind and we felt she received good care. They are seriously under-staffed but you could tell that they were doing the best they could.

Rehab patient's family · 2024★★★★

The care was good, professional and kind. But they were understaffed as my husband had to wait an hour for someone to take him to the bathroom... The food though was absolutely horrendous.

Rehab patient's spouse · 2025★★★★

My mom was in this facility for 4 weeks and received excellent care from the PTs, OTs and nursing staff.

Rehab patient's family · 2023★★★★
Source: 102 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.24hrs
OK
Registered nurses for medical care
Total Nursing
4.26hrs
OK
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
21%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility50.0%
Worse than Avg
Here
50.0%
US
19.5%
MN
12.5%
Scott
25.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.1%
Worse than Avg
Here
26.1%
US
14.4%
MN
18.6%
Scott
17.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.4%
Worse than Avg
Here
24.4%
US
15.3%
MN
21.4%
Scott
18.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MN
97.3%
Scott
91.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
12.1%
MN
4.3%
Scott
7.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.1%
Worse than Avg
Here
26.1%
US
19.4%
MN
24.5%
Scott
21.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.1%
Better than Avg
Here
93.1%
US
79.7%
MN
82.7%
Scott
75.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.8%
Better than Avg
Here
92.8%
US
81.8%
MN
88.3%
Scott
76.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
1.6%
MN
1.8%
Scott
2.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
3penalties
Well above state avg (8.0)
11 complaint-triggered
$29,260 in fines

Multiple families have filed complaints against this facility, including serious issues with resident protection and medication management. St Gertrude's shows recurring problems across fire safety systems, medication oversight, and resident care planning that appear multiple times across different surveys. While the facility has correction plans for all identified deficiencies, the pattern of repeated violations in key areas warrants careful consideration during your visit.

Jan 15, 2026Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0344Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Dec 18, 2025Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Aug 1, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 13, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 31, 2024Routine
13
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Feb 12, 2024Complaint
2
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Federal Penalties

Fine

Feb 12, 2024

$14,742

Fine

Dec 14, 2023

$14,518

Payment Denial

Dec 14, 2023

4-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Gertrudes Health & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Benedictine Health System

Chain Size

23 facilities nationwide

Chain avg rating: 2.9/5 · Rank 11 of 22

Ownership & Management

Key personnel

Diamond, MeganContracted Managing EmployeeBauer, MitchellOfficer / DirectorBowe, TiaOfficer / DirectorChristensen, AndrewOfficer / DirectorDelmonte, KathleenOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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