St Francois Manor
Strong Medicare quality ratings; families often praise private apartment-style living quarters. Still worth an in-person visit.
based on 23 Google reviews

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What this means for your family
While the facility offers private living spaces and some successful rehab outcomes, the recurring reports of sanitation issues and unprofessional staff behavior are significant red flags. We strongly recommend conducting an unannounced tour to verify the cleanliness of the environment and observing staff interactions with residents before making a decision.
Google Reviews
Google Reviews
23 reviews on Google“St. Francois Manor receives highly polarized feedback, with some families praising the private apartment-style living and recovery care, while others report severe issues. Critical concerns include persistent sanitation problems, reports of staff mistreatment or disrespect, and inconsistent communication regarding resident care.”
Quality Themes
Tap a score for detailsStrengths
- Private apartment-style living quarters
- Helpful and professional staff (noted by some)
- Engaging activity programs
Concerns
- Persistent foul odors (feces/urine) in the facility (mentioned by 3 reviewers)
- Staff rudeness, arrogance, or lack of compassion (mentioned by 4 reviewers)
- Poor communication and responsiveness to family concerns (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 118 residents, what specific steps are taken to ensure consistent cleanliness and odor control throughout the common areas and hallways?
- 2How does your leadership team foster a culture of compassion and responsiveness among the staff to ensure families feel heard when they have concerns?
- 3With the current staffing levels, how do you ensure that residents receive timely assistance and personalized attention throughout the day?
- 4I noticed the facility offers private apartment-style living; how do you integrate these private spaces with the daily activity programs to keep residents socially engaged?
- 5What is your protocol for communicating with family members regarding changes in a resident's health status or medical needs, especially during off-hours or emergencies?
- 6Could you walk me through how the dining experience is managed to ensure that meals are both nutritious and enjoyable for the residents?
Personalized based on this facility's data
Key Review Excerpts
“Each person gets their own small apartment. These all have a full bathroom and walk in shower.”
“I would like to thank ALL the staff at St.Francois Manor for taking such wonderful care of my son as he finished recovering from his accident.”
“The entire building smelled strongly of feces, creating an unbearable and unhealthy atmosphere from the moment you walked in.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
13
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. Francois Manor shows recurring issues with fire safety systems, medication management, and resident rights across multiple surveys, with some problems reappearing despite reported corrections. Families have filed complaints that triggered investigations, including concerns about proper care and family notification requirements. While all deficiencies show correction dates, the pattern of repeated violations in key safety and care areas suggests potential ongoing challenges with maintaining consistent standards.
Apr 2, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 23, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nov 17, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 13, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Nov 26, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 13, 2024Routine7
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
St Francois Manor
for profit
Chain Affiliation
James & Judy Lincoln
56 facilities nationwide
Chain avg rating: 2.5/5 · Rank 9 of 56
Ownership & Management
Owners
Lincoln, James
Owner
Lincoln, Judy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit stfrancoismanor.com
Medicare data downloads
Original nursing home datasets
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